Come in and start your computer.
Look up your tickets from yesterday.
Update the tickets.
Look at the board and see what needs to be handled
(while waiting for phone calls)
Must use process they provide to troubleshoot. You can research if you have time.
Hardest part is trying to figure out what you need to troubleshoot due to not all the process are clearly written.
Enjoy helping the customer, the joy of figuring out an issue that will help the user be able to work