We are looking for the BEST of the Best! You will go through multiple interviews so be prepared to WOW us with your customer service skills!
Fielding telephone calls
Provide customers with product & service information
Schedule Appointments - at least an 85% booking rate for carpet cleaning customers and wood renewal customers
Respond to online requests within a timely and professional manner.
Follow-Up on appointments
Reminder Phone Calls
Provide a positive experience for customers.
Must have a high school diploma or equivalent
Previous customer service is a plus
Demonstrated ability to succeed in a fast-paced environment
Strong interpersonal skills; excellent written and verbal communication skills
Acute attention to detail and highly organized
Assertive decision making with an affinity for finding and creating solutions
Must be a self-starter with the ability to take initiative, work independently and pitch in as needed; a roll up your sleeves and ‘dig in’ work ethic
Excellent customer service skills – able to maintain the highest level of service and follow through
Ability to multi-task, respond with a sense of urgency and discretion and meet deadlines
Strong computer skills; proficient in Microsoft Office (Word, Excel, Outlook), and able to manage multiple web-based order management systems
Good sense of humor and positive attitude!
Booking rate of 85% or higher
Being able to convert a caller from a prospect to a booked job
Must have a friendly voice and be able to communicate with all callers as if they were your best friend!
Ability to call previous customers to schedule their next cleaning appointments and have a high booking rate on these outbound calls.
If you can not do these things, work alternate Saturdays and get along well with others, please do NOT apply! Serious Inquiries only!
For consideration, e-mail cover letter and resume Please write “Customer Care Specialist” in the subject line. OR fax them to 866-686-5492.
$9-11 an hour
We provide services from 7am-8pm Mon-Fri and 8am-6pm Saturday. Shift times area varied. Must be able to work some Saturdays.