Customer Care Specialist
Virtual Office Solutions - Dallas, TX

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We are looking for the BEST of the Best! You will go through multiple interviews so be prepared to WOW us with your customer service skills!
Job Description:
 Fielding telephone calls
 Provide customers with product & service information
 Schedule Appointments - at least an 85% booking rate for carpet cleaning customers and wood renewal customers
 Respond to online requests within a timely and professional manner.
 Confirm Appointment
 Follow-Up on appointments
 Reminder Phone Calls
 Invoice Entry
 Provide a positive experience for customers.
 Must have a high school diploma or equivalent
 Previous customer service is a plus
 Demonstrated ability to succeed in a fast-paced environment
 Strong interpersonal skills; excellent written and verbal communication skills
 Acute attention to detail and highly organized
 Assertive decision making with an affinity for finding and creating solutions
 Must be a self-starter with the ability to take initiative, work independently and pitch in as needed; a roll up your sleeves and ‘dig in’ work ethic
 Excellent customer service skills – able to maintain the highest level of service and follow through
 Ability to multi-task, respond with a sense of urgency and discretion and meet deadlines
 Strong computer skills; proficient in Microsoft Office (Word, Excel, Outlook), and able to manage multiple web-based order management systems
 Good sense of humor and positive attitude!

Booking rate of 85% or higher
Being able to convert a caller from a prospect to a booked job
Must have a friendly voice and be able to communicate with all callers as if they were your best friend!
Ability to call previous customers to schedule their next cleaning appointments and have a high booking rate on these outbound calls.
If you can not do these things, work alternate Saturdays and get along well with others, please do NOT apply! Serious Inquiries only!

To Apply:
For consideration, e-mail cover letter and resume Please write “Customer Care Specialist” in the subject line. OR fax them to 866-686-5492.

Compensation Information:
$9-11 an hour
We provide services from 7am-8pm Mon-Fri and 8am-6pm Saturday. Shift times area varied. Must be able to work some Saturdays.

About this company
Virtual Office Solutions (VOS) is an inbound call scheduling center for the service industry. We schedule appointments for many companies...