Pros: easy highway access
Cons: untrained management, demoralizing environment
Joining Visa was the worst career move ever in all my years of being in the workforce.
I should have first seen the red flag when I waited more than a month's time for a background check clearance after my initial job offer at their onsite Career Fair. At their onsite Career Fair, I went through 2 interviews and passed 2 online tests. All on malfunctioning computers I might add. The whole Career Fair process was said to take only two hours, but it lasted six hours total where I didn't even have time for lunch.
While waiting for my background check I never heard from anyone to confirm my employment. I called and emailed HR several times during the month but kept getting told that someone would call back with an answer. I received the call 3 days from when I was said to start.
Upon recruitment they sell you on a dream marketing their company "perks" (ex. benefits, state-of-the-art facilities, foosball, ping pong tables, updated décor and huddle rooms) as they try to compete with newer high tech companies, wanting to be an "employer of choice". You soon see through the façade within a day or so of walking through the hallways and quickly learn why when you toured the sterile facilities during Orientation, relax lounges stayed clean and empty.
During break and lunch everyone hurries like animals to quickly, and quietly eat alone staying out of site. No one dares pick up ping pong paddles, touch the foosball tables, sneak out a chuckle or make possible eye contact with one another. Shower curtain covered Huddle rooms are used for fetal position hiding while talking silently on phones. – more... Mixes of shell shocked, stern faced robotic employees walk around as if someone constantly watches your every move through the cameras located all throughout the newly remodeled, state-of-the-art facilities.
Customer Service Associates are given 1.5 weeks of training then thrown deer-in-the-headlights confused at the front lines handling diverse customer service calls under strict compliance guidelines which upper management themselves are unclear and untrained to handle. In bound calls were either abusive or threatening from very angry customers who felt robbed of funds, or victimized elderly who simply didn't understand.
Asking help from upper management was not encouraged so no one dared ask for direction.
Management constantly states they're all there to help support and guide you in succeeding but at the same time you know they're writing reviews, scrutinizing for every question asked and screw up made, just to have that one excuse to end your at will employment. No one wanted to hear your ideas. It's their way or the highway.
I feel pretty seasoned working in fast paced environments prior to Visa. But take note from Hunger Games because it's like never knowing who momentarily has your back, or ready to stab you for a power play on your job position.
It's simply a demoralizing environment where dumbing oneself down is the safe way to keep a job.
Hardest part of the job was just getting through each day waiting for the last hour to pass. Best part of the job was being able to walk out the door and breathe.
Even out of desperation don't even think about a possible employment with Visa. Stay away! – less