A typical day at work consists of a lot of talking over the phone, either with card holders (mostly), the banks associates, courier, money transfer company and so on.
I have learned a lot in dealing with very irate customers and still keeping my calm and try to help as much as I could. The management there is so clustered, it cause a lot of overhead.
The hardest part of the job for me was and still having card holders stranded overseas with no card or money and being unable to help due to the fact that we cannot reach their banks or getting a bank representative who is not willing to assist.
The most enjoyable part is having making the promise to deliver a card or money a certain time period and being able to over deliver on that promise.