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198 reviews

Visa United States Employee Reviews

Company Attributes

  • Job Work/Life Balance
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Salaried employees are treated well, while hourly employees are just numbers.
Customer Support Representative (Former Employee), American Fork, UTJanuary 9, 2015
Pros: benefits
Cons: politicking, mistreatment of employees, underpaid after being hired on, extremely hard to deal with management
Visa is a very good company to work for IF you are in management. If you're unfortunate enough to be hourly, then you are just another replaceable number who can and will be let go for no warning or reason.
The hardware and software you are expected to utilize is always broken and completely outdated. Which makes the daily overload of responsibilities impossible and punishment is fast and severe for falling behind.
The environment is very hostile towards hourly employees as they talk about cutting the bottom line expenses to maximize profits, but the only people who seem affected, are the employees at the bottom of the food chain who actually do the work. Which is why the bonus structure and raise structure of management is closely guarded from hourly employees so they can't see just how badly they are being under appreciated and underpaid by comparison.
The politicking that goes on at Visa is outrageous and blatant.
They will reel you in with a decent enough starting pay as a CSR1, but then the raise structure after that is absurd.
If you have the guts to approach HR about the immoral practices and favoritism, you'll find a final written warning with your name on it waiting for you, as Management looks after their own.
If you enjoy being another completely replaceable number in an environment where people are commodities to be discarded for no reason, this is the place for you.
Unless you can get on in a salary position, this is a horrific place to be employed.
In talking to most other hourly employees, this is how they feel also, they are just too scared to say anything about it as reprisals are fast, severe, and final.
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Good Work Culture
Senior Product QA Engineer (Current Employee), CaliforniaJanuary 8, 2015
A place where hardwork, excellence and dedication results in the payment experience of the consumers.
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Super Nice Job in SF
Strategic Sourcing - Buyer (Former Employee), San Mateo, CADecember 20, 2014
Great Location super nice people beautiful buildings.
I handled their Care Program contracting process.
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Dismissive
Account Manager (Consultant) (Current Employee), Highlands Ranch, CODecember 16, 2014
Visa treats its contractors very pooly. I wonder what its like to be an employee?
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Process-based, very organized
InfoSec Specialist (Former Employee), Forster City, CaliforniaDecember 15, 2014
Pros: large, mature
Cons: non-flexible
Large company with mature business rules and resources, managers are seasoned, well-trained, usually got MBA from big universities.
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Fast paced with a lot of room to grow.
Customer Service Lead Representative (Former Employee), Miami, FLDecember 12, 2014
During my time there I was able to quickly gain a lot of knowledge on many different aspects of the call center. There was a lot of room for growth for anyone willing to learn.
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IT Networking
Sr. Tech. Support Specialist (Current Employee), VADecember 8, 2014
I manage the alerts on Visa system. I analyze the issues and troubleshoot if need it. I escalate any issues to the appropriate department depending on the issue. Create incident for documentation purposes and contact client to address if any issues occur on our end.
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Energetic team environment
Executive Administrator (Former Employee), Foster City, CADecember 1, 2014
Pros: benefit package, 401k, opportunities for advancement
Cons: long commute, frequent restructuring, lay-offs
A typical day at work often involved hitting the ground running, quickly prioritizing tasks for the day. I learned that I enjoyed the fast-paced environment while supporting a Senior Vice President and every detail of day to day operations for a larger team of 200 employees. I worked with a great group of people, many of whom became my friends. I looked forward to going to work and loved that the work allowed me to be creative, think outside the box, and collaborate with others daily. The hardest part of the job was taking on too much work at times and asking for help. The most enjoyable part of the job was completing a project knowing I gave it my all and met my deliverables with success.
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very productive and a fun place to work at. Nice environment and excellent colleagues
Systems Engineer (Current Employee), Ashburn, VANovember 20, 2014
very productive and a fun place to work at. Nice environment and excellent colleagues
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Excellent Organization
Lead Customer Service Represent (Former Employee), Miami, FLNovember 13, 2014
Good company, lots of growth potential.*******************************************************************************************************************************************************************************************************************************************
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Great Place to work
Director - Core Processing Platform Solutions (Current Employee), Miami, FLNovember 10, 2014
Pros: global recognition
Great salary & benefits.
I have enjoyed the time with this company. It has a great work/personal life balance
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Great place to work
IT Project Manager (Consultant) (Former Employee), Foster City, CANovember 7, 2014
Awesome environment
very mature processes
employees are taken care of very well
very good system
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Good place to work
QA Tester (Former Employee), Atlanta, GANovember 5, 2014
Good place to work if only you are serious with your work. You can climb high.
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Professional environment and solid company
Director & Business Leader (Current Employee), Miami, FLNovember 3, 2014
Pros: positive learning environment and global travel opportunities that my job entailed.
Cons: multiple time zones
There are no typical days at work, as on any given day, I could be either in the office and at my desk, or half-way around the world in front of 25-30 banking professionals delivering a training class on Visa-specific information.

I learned a great deal about topics such as Visa Basics, Visa Operations, and Visa Disputes Management.

Management was remote as I was located in one office and my manager across the country in another.

I enjoyed my co-workers and loved my teammates

The hardest part of the job was managing my entire team through 12+ time zones.

The most enjoyable aspect was the learning environment and global travel opportunities that my job entailed.
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Loved it
System administrator (Former Employee), Owings Mills, MDOctober 29, 2014
I loved working here but had to move on to more challenging stuff.
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Strong market presence
Vice President, Visa Business Management (Former Employee), Foster City, CAOctober 22, 2014
Ejoyed working for company number one in the global marketplace.
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Customer Service Call Center
Customer Service Representative (Former Employee), Baltimore, MDOctober 16, 2014
Provided assistance to individuals with Visa cards. Handled disputes, lost or stolen cards. Activated and Deactived Visa cards
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Ok place to work
Director (Current Employee), San Francisco, CAOctober 10, 2014
Visa is an ok place to work. It's a good place for career growth with a good employee base.
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Great place to work.
Customer Service Representative (Former Employee), Owings Mills, MDOctober 1, 2014
Great place to work. Friendly people, grow opportunity , good salary.
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Advanced Technology
Distributed Systems Analyst (Former Employee), McLean, VASeptember 24, 2014
Pros: very technical environment (noc setting)
Cons: 12 hour shifts can sometimes not give you the work/life balance you need.
Visa had a very laid back environment. The most enjoyable part of the job was the dress code which was casual that included jeans 7 days a week. Additionally, management trusted the staff- As long as your work was done and done to perfection it did not matter. It was a very interesting business to be able to see millions of Visa transaction run through the NOC every few seconds.

About Visa

Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments – Read more

Visa Salaries

Customer Service Representative
$10.50 per hour
$30,000 per year
Senior Business Analyst
$145,000 per year
Business Analyst
$86,000 per year
Director of Marketing
$140,000 per year