Latitude 36 Contractor (Current Employee) – Ashburn, VA – October 9, 2015
A typical work day at Visa. Daily meetings with account management team and management. Daily account management of new task and prior working tasks with financial institutions. Daily email and phone communication with clients, management and operations to complete standing client questions, outstanding issues, data delivery issues and complete and incomplete client implementations.
Operations Support Analyst (Former Employee) – Owings Mills, MD – September 12, 2015
Worked with a great team and manager. Sr leadership was always available to us by having an open-door policy. Management was deliberate in assigning team members to be the subject matter expert on projects and would attend meetings to ensure the service desk team where kept informed of the progress of the project as well as what responsibilities we would accept. The team was a close knit team and we supported each other daily as well as when there was a scheduling conflict and someone needed to be off for personal reasons.
Customer Service Representative (Current Employee) – Miami – August 26, 2015
A typical day at work is to answer calls that come back to back. No time to breathe and no time to regroup without being penalized. Training is short and handled by a team that is not product knowledgeable. Being bilingual is not reinforced for the Spanish speaking representatives nor management. This place is good for the younger inexperienced person who wants to have Visa on his or hers resume. Overall, not enough balance, nor incentives, one has to fight for it all, and results are based on unrealistic criteria. Visa keep its employees on a very tight schedule to ensure a sense of urgency while taking calls. Not the best place to gain any type of respect from management, a lot of favoritism and very bad management. Apply at your own risk
short breaks, bad pay, favoritism, uneducated staff, and confused management
Lead Tech Support Analyst (Former Employee) – Ashburn, VA – August 26, 2015
Visa has changed drastically under the new leadership and CEO. During my tenure, I seen 4 changes in leadership and the stance taken has been a focus on the bottom line, moving it to a technology institute and a sheer lack of interest in investing in their employees.
High wages and great benefits
No loyalty to the seasoned employees and very cut throat environment, Overwhelming sense of fear for your job is ever present, so much so that it impedes productivity and moral is at an all time low.
Company is trying hard to be a favorable workplace for Millenials. In the process, older workers are often ignored or not given opportunities for advancement. If you are young, in the San Francisco area and have a technical background, this is a good company. If you work outside of the San Francisco office, opportunities for advancement are limited.
Company is looking for specific personalities, While they work very hard to promote classes within the legal terms of diversity, they are not tolerant of personality diversity.
Customer Service Rep (Former Employee) – Miami – August 25, 2015
When tax season comes around it's a great place to work. A LOT of overtime. that's the good part. The bad Part is everyone can be mean and in your business. Just do your job and you will keep your sanity.
Building Engineer (Current Employee) – Foster City, CA – August 17, 2015
The company has great benefits. Retirement is nice, as is the free shuttle. Trying to change company culture with pool table and ping pong table on site as well as open communication. Company provides continuous training for their employees so your skills do not get outdated.
Developed and maintained an online customer service system. This project involved implementing an online database for the users to enter technical pro
Sr. Java Developer (Former Employee) – Foster City, CA – July 28, 2015
Customer Service Associate- French Canadian (Current Employee) – Miami, FL – July 10, 2015
Descent place to work, can be really challenging at times, Management seems to have no idea on how most of the systems work in the industry, but after all consideration the place lacks room for improvement, staff has no say so in any type of work improvement but the pay is enough to keep you around if you are only looking for a paycheck.