I was a supervisor for the third party billing department, which bills and collects any vision benefit claims used by members. I had 8 processors and a lead and 3 refund members that reported directly to me. The hardest part of my job was to decide what to do with claims that still had outstanding payments, whether to rebill or send the remaining bill to the patient, or to write the balance off completely. I really enjoyed my job and really enjoyed my team. We worked together and we were all compatable and enjoyed coming to work every day.