Administrative Assistant (Former Employee) – New York, NY – December 15, 2015
I met wonderful people who work/worked for VNSNY. I also learned and was taught how to be a good administrative assistant by the head of VNS Choice. Best boss I ever had. What was wrong with VNSNY is that there was no loyalty to me or anyone else at VNSNY. There never is any loyalty and that is a shame. Especially those of us who worked so hard for so many years. The management from the top has changed and it's not the same place it used to be. It was a pleasure working there from 2001 when I started and then around 2007 it started to change. It's gone down hill from there. Massive lay offs and a lack of loyalty to it's employees. It used to be a wonderful place. There old logo was "We Bring the Caring Home". I miss that...
Good benefits, tuition reimbursement
Bad pay, no raises unless you fight for one (3% a year), No loyalty to employees
Caseworker/Financial Investigator (Former Employee) – Bronx, NY – March 13, 2016
Field work three times a week in the office for 2 days a week. I learned to be a caseworker by fieldwork training being out in the field. Management staff was very concern about sending employees to classes so they can continue to exceed in their position, Co workers worked as a team so we can assist members who needed homecare services. The hardest part was convincing elderly members when it came to documents needed for healthcare but over all they come around and are please with the services VNS has provided.
Customer Service Representative (Current Employee) – New York, NY – May 20, 2015
My experience at the VNSNY/CCC dept. have been good, it can get really busy. At CCC/Customer care Center is a telework position which is great! I don't mind working from home, but you must be trained for a few months at our regional office in Manhattan before being sent home. Our management can be pretty tough but you just have to take the punches at times. We at VNSNY work as a team, the hardest part of being a CSR is the schedule changes every few months, and difficult callers and can be very overwhelming, and you must be flexable, we even work weekends not so great when you have kids. It will be great to be more appreciated by our management for hard work , and most of the times CSR don't get that as much as we should its almost like they don't really care about any issues in our personal lives which I do get but just some consideration would be nice.
schedules, careless and not being able to pick yout own vacation time.
Acute Care Nurse (Former Employee) – Bronx, NY – May 23, 2016
VNS was okay to work for at first. The workload was always heavy but we made the best of it. In the last 3 years, however management has shifted their focus to be more harrassing than usual and the big stick mentality is constant.
Your cases keep increasing and you cannot even get to see patients on schedule. They care more about numbers, spending millions on ridiculous dashboards while laying off essential staff and downsizing a 3 floor office space down to a 4 room corner box.
This company does not care about their patients and less so the workers. Most managers have resigned so you work without supervision. You cannot even reach them via phone.
Move along if you wish to provide safe patient care and maintain your sanity or integrity. This is not a good place to work.
Constant pressure, excessive cases, no personal life balance
Enrollment Coordinator (Current Employee) – New York, NY – February 17, 2016
Company does not value and invest in its employees. Management let great talent walk out the door. Many talented individuals were forced to leave. People that are there are not recognized and developed. No opportunity for growth due to politics. Very political organization. Not based on what you do but who you know.
Caseworker/Financial Investigator (Former Employee) – Bronx, NY – December 4, 2015
3 days a week out in the field making home visits to assist members with documents needed for Medicaid Applications and bringing Medicaid application down to 34th street Medicaid office to be process timely and 2 days a week in the office reviewing and assisting members over the phone regarding what documents are needed for scheduled pick up date. I learned how to travel within the Borough of the Bronx NY. Management was fair with caseload and willing to send you to classes for training to keep you educated & updated with the different changes within Medicaid guidelines. Co-works were team players and family oriented. The hardest part of the job is not knowing if you were safe going into member's homes. Most enjoyable was working in the Borough that you lived in it felt like you were giving back to your community.
Public Health Nurse (Current Employee) – westchester/NYC – June 14, 2016
I have worked for this company for more than a decade, it was a wonderful company but sadly at this time the current management, especially in Westchester and the Bronx is HORRIBLE, it has sunken to the depths of a DRACONIAN ERA where backstabbing and witch-hunts of the dedicated staff that has been there for 10-25 years is under attack. Especially the Westchester management team, the 2 managers here are basically incompetent and they want to micro-manage the nurses to prove they are doing their jobs, but honestly they are destroying the efficiency of the nurses and they are horrible managers, sadly they used to be nurses in the organization and have lost perspective. The salary and benefits are excellent, but if you want to be worked to death for money that is a personal question. The Manhattan division is still run OK - but there is not the opportunity to make the money that there used to be in the company. There is UFT UNION representation for the nurses and they do a wonderful job, but it is definitely an exhausting place to work these days. The benefits through the UFT union are wonderful, full paid medical/dental for the entire family just for union dues, no employee contributions. And a pension managed by the UFT fund.
Productive workplace with wonderful employee celebrations!
OFFICE/FIELD STAFF TRANSLATER (Former Employee) – ASTORIA BLVD JACKSON HEIGHTS NY – May 18, 2015
Rewarding experience benefits advancements overall excellent co-workers provided team work to get the job completed! Meeting in home patients in field praising vnsny for guaranteed services provided!!!!
Benefits Administrator (Former Employee) – New York, NY – April 7, 2016
The employees were rude I was offered a work study assignment from my school to work here. I would walk into the office and there would be no work available I would have to ask around if there something to do to make the day go by quicker.
Manager Customer Care Center Telephone Triage (Former Employee) – New York, NY – February 10, 2016
I loved my job.Never called out sick, never late. I look forward to every night going on duty. Always signed on an hour early to see how the flow was going and check all emails before starting. Sometimes back flow from evening was a little hectic but then slowed down. Learned to listen carefully to what patients did not say to clue me in to their problem. Management as per my clinical instructor was very good. Received good advise. My co workers were the best. Assisting with Hospice calls and translating spanish calls for the Manager on duty was stressfull, or pt that were lonely and just wanted someone to speak to at night, which I would stay on the phone and speak to them. Most enjoyable when pt was so sad and at end of conversation would tell me I made their day brighter, I would keep their phone and call them few days later to check up on them. I spoke to my coordinator about the need to call our clients to check up on them, which we implemented. Worst day of my life when I retired.. My Dad was very sick I had to be there for him, he died 11/15. Now I am looking forward to giving to my clients what I learned caring for him and my step mom. My understanding for the care patients with dementia and progressive alzheimers need is very difficult. Want to give back for all I have learned, patience, love for nursing them back to an acceptable way of life with dignity, making sure no one hurts them emotional or bodily.