My experience at the VNSNY/CCC dept. have been good, it can get really busy. At CCC/Customer care Center is a telework position which is great! I don't mind working from home, but you must be trained for a few months at our regional office in Manhattan before being sent home. Our management can be pretty tough but you just have to take the punches at times. We at VNSNY work as a team, the hardest part of being a CSR is the schedule changes every few months, and difficult callers and can be very overwhelming, and you must be flexable, we even work weekends not so great when you have kids. It will be great to be more appreciated by our management for hard work , and most of the times CSR don't get that as much as we should its almost like they don't really care about any issues in our personal lives which I do get but just some consideration would be nice.
schedules, careless and not being able to pick yout own vacation time.