VITAL Network Services provides complete portfolio of multivendor maintenance services second to none in the industry. Backed by a highly-skilled technical support group, field technicians and parts depot locations throughout North America, state-of-the-art systems and tools, as well as consistent and documented processes and procedures, VITAL's maintenance services ensure that your network is restored quickly in the event of a problem.
Choose from our menu of services designed with flexible hours of coverage and response times to meet your needs:
SafetyNet Onsite - Our most comprehensive maintenance service, SafetyNet Onsite provides customers with remote technical support from our Technical Support Center (TSC) for problem diagnosis and isolation, as well as dispatch of a replacement part and/or an onsite field technician if necessary to repair the problem.
SafetyNet - SafetyNet maintenance services give customers access to VITAL's TSC for remote technical support, problem diagnosis and isolation, as well as the dispatch of a replacement part if necessary for problem resolution.
Onsite Field Engineer - VITAL's Onsite Engineer service provides remote technical support from VITAL's TSC and dispatch of a field technician to your location if necessary to resolve the problem.
Depending upon your needs you can choose from 2-hour (where available), 4-hour, or next business day response times. Additionally, VITAL gives you the flexibility to choose from 24x7 or 8x5 coverage by location. With VITAL's network of field technicians spread throughout the world, you don't have to worry about zone charges and limited coverage areas.
VITAL's portfolio of GlobalWatch Network Management services helps to minimizes network associated downtime leading to increased productivity and reduced costs. Many times, the investment in people, processes and systems to proactively manage a network can be cost prohibitive for organizations. However, VITAL's management offerings - ranging from fault and configuration to performance management - can give you peace of mind at a price you can afford.
Fault Management - VITAL's GlobalWatch Fault Management service incorporates the use of trained network management professionals utilizing state-of-the-art fault management tools to monitor our clients' network devices 24 hours-a-day, 7 days-a-week. The service includes real-time fault management with procedural diagnosis, initiation of remedial action, weekly case summary reports and monthly reports detailing the network faults, resolution details and an analysis of any chronic trends.
Configuration Management - VITAL's GlobalWatch Configuration Management service helps organizations minimize issues related to configuration changes, assists organizations in meeting regulatory compliance requirements, decreases the time associated with large network changes, and ensures business continuity through disaster recovery planning. Our configuration management service incorporates change management best practices to retrieve, authenticate and archive device configurations. Customers also receive monthly and quarterly configuration reports.
Performance Management - VITAL's GlobalWatch Performance Management service provides data collection and performance monitoring - complete with performance analysis and recommendations - to ensure optimal functionality within our clients' network environments. VITAL captures real-time and historical performance data for the contracted network devices and systems, monitors and raises threshold events, maintains a database of historical performance information, and provides online access to on-demand performance reports complemented by monthly and quarterly performance reports prepared by GlobalWatch engineers.
Firewall Management - VITAL's GlobalWatch Firewall Managment service combines firewall configuration, management, administration and reporting services into a single service offering to reduce the vulnerabilities SMBs and SOHO users face from the Internet. Under this service, VITAL will remotely configure the customer's firewall; remotely monitor the firewall for fault events and configuration changes; manage the notification, diagnosis and remediation of any fault or configuration issues that may arise; administer all firewall configuration changes, critical patch updates, and regularly scheduled password changes; maintain an archive of customer configurations; and develop monthly firewall management reports. – less–ZoomInfo