The work day consisted primarily of receiving customer complaints and working them accordingly based of severity and procedural requirements. Every day was pretty much the same thing day in and day out. I was going to school at the time for Computer Networking so this job helped me towards this goal quite a bit. The things I learned in the classroom were able to be used in a live environment while I was at work.
For the most part my co-workers were a very laid back group of highly intelligent professionals, this made the days seem not quite as long.