Imaging Clerk (Former Employee) – Maumelle, AR – September 25, 2016
This company needs to improve in many areas, I would not recommend my worst enemy working for this place. They treat you (management) like you are beneath them. Pay is terrible, working environment is terrible, and overall I don't know how in the world they put certain people in charge at VRC. They are rude and just not a good place to spend your days! Working days that is, you been warned, don't apply it isn't worth it!!
I love my job and what I do. I find it very pleasing to meet new people when I leave to visit a client. I work long hours. Our office just can not keep employees that are willing it work, so I am left with a lot of extra work on top of my own. Higher management does not like to work with the employees.
Warehouse Associate (Former Employee) – TN – November 5, 2015
This company is not rewarding in every sense of the word. They're liars and don't follow through nor keep their word on things. They are covertly racist too...minorities feel free to accept a job at their many plantations down south. I'm not disgruntled at all..this is just a clean cut warning to anyone interested in working for these pigs.
General Manager (Former Employee) – Memphis, TN – July 8, 2015
The management structure is dysfunctional at best. Unclear and quickly changing goals. This is definitely an "at will" employer. Absolutely zero job security despite exceeding budget EVERY year with good annual reviews.
Customer Service Representative (Current Employee) – Goose Creek, SC – January 12, 2013
My work day is from 8-5pm. When I first clock in, one of the first things I do is go through the service activity reports (SARS) from the driver's previous day and scan them so that the signed SARS can be uploaded online. Once the scanning is complete, I go through the individual SARS and do the billing for the runs.
Thankfully, I am very good at multi tasking because as a customer service represenative, I need to be flexible and process the incoming orders as they come in via email, fax and customer phone calls. All of this has to be done in a timely manner so that the orders can be pulled and ready for the drivers.
My favorite part of the job is the flexibility. I work with customer service, billing and process new incoming product in the warehouse.
I love working at Vital Records Control. A typical day at work would be filing and pulling confidential files for customers that need important information stored away or delivered back to them. It is my job to make sure that the files are properly stored away in a safe and secure area in the warehouse. I also have other responsibilities that pertain to delivering files to customers and clients while at the same time practicing accurate inventory with every little detail that is included in the file. Aside from customer files, The guys and myself will go back into the shredding room whenever we arent busy in the office. We do have an industrial size shredder that will break down pieces of paper to about an eighth of an inch. From the shredder, the paper gets pushed into a bail that by the time it is ready to come out of the bailer, the bail weighs close to fifteen hundred pounds.
I have learned the skill of portaling file boxes to be put on designated shelves(Bays). I have also learned file inventory through a scanner gun as well as Vital Records Control Website that allows me to run file, box, bay and customer reports. All of this seems so little but yet it really is a big deal regardless if the lack of trade in working here. All Eight of us including management work hard and we have such a great team that recognizes their responsibilities every day without having to be told what to do. This motivation comes from two managers that have a heart for good clean hard work. My Office Manager is the main person who hired me. he is a veteran police officer who had his own companymore... that was bought out by Vital Records Control. They kept him on so that the transition of operations would go smoothly for new hires such as myself at the time. Jim is very low key and wants employees to enjoy working at VRC but at the same time requires that we do it professionally with care and a great attitude. My warehouse manager oversees all reports, shredding and delivery vehicles. He really is the driving force who will not hesitate to jump on a project when our little crew is overwhelmed by back orders or the shredding room is getting pilled up because we have had people out delivering boxes or files.
The hardest part of the Job is just simply being in a warehouse that has very little A/C or airflow in it. It gets very hot in the warehouse for most of the year because we are located in Melbourne, FL. The most enjoyable part of my job is knowing that we are helping others and knowing that I work with a very supportive group of guys that like to have fun but at the same time knows that when its time to get the job done, its time to get them job done! We all have very different personalities which is great and they make VRC a place to want to work at!less
1 hour lunches, Full Time, Desirable work environment, Good Leaders
Customer Service (Former Employee) – Orlando – June 18, 2015
Process incoming and outgoing orders Investigate and resolve order discrepancies Bundle and prepare orders for shipment or delivery Plan daily routes for drivers Resolve customer delivery issues Provide customer service via phone and email