Customer Service Representative (Current Employee) – Goose Creek, SC – January 12, 2013
My work day is from 8-5pm. When I first clock in, one of the first things I do is go through the service activity reports (SARS) from the driver's previous day and scan them so that the signed SARS can be uploaded online. Once the scanning is complete, I go through the individual SARS and do the billing for the runs.
Thankfully, I am very good at multi tasking because as a customer service represenative, I need to be flexible and process the incoming orders as they come in via email, fax and customer phone calls. All of this has to be done in a timely manner so that the orders can be pulled and ready for the drivers.
My favorite part of the job is the flexibility. I work with customer service, billing and process new incoming product in the warehouse.
Customer Service/Data Entry (Current Employee) – Fort Myers, FL – July 13, 2017
Not a great place to work. Took it as a last resort job. Heavy work load poor pay. Benefits never explained fully. Expect you to work through breaks and lunch hour with no additional pay. Small office micro managed.
Company focus is on the ego of senior management and not on customer service.
Coordinator (Former Employee) – Colonial Heights, VA – May 23, 2017
Senior company management operates under the assumption that with one year of experience thirty times (thirty years experience), that they know the ins and outs of the records storage business. With the takeover of our facility, existing personnel were used to guide the transition process and then replaced with less experienced leadership. There is no job security with this company if senior leadership believes that you may know more about the operation than they do or that you may offer suggestions that they later adopt as if the idea was theirs. VRC is a very ego driven company at the corporate level and struggles to provide good customer service in part as a result of the treatment of their employees. This company values the next "deal" and not it's facility staffs. Each business "deal" is viewed as a success until later when facility personnel have to be cut as a result of poor business planning and decisions. They believe that an average salesmen has the ability to manage facility operations as long as they (senior management) review every decision.
If you want to work in record storage, the day that Iron Mountain hires you is a good day.
Poor business management, using up employees until they have the knowledge that they need and then discarding them, no ability to make key decisions without the input from senior management, supervisors and managers have the title but no ability to conduct business on their own.
Records Coordinator (Former Employee) – Little Rock, AR – March 13, 2017
If you need a steady job while looking for better, go ahead and apply. But if you want to make a career, look elsewhere.
-It all starts at the top, with poor (mis)management.
-It seems corporate is more worried about "what-ifs" and "maybes" instead of reality of the day-to-day activity.
-They have plenty of excessive security policies that do nothing more than complicate simple processes.
-You should expect minimal pay with few, if any, opportunities for advancement or significant pay raises.
-Their yearly performance review is a joke, with reliable employees often only being given 30 cent raises.
-A pro is that the hours are fairly consistent, unless management get in over their head with a project and need to extend hours for more productivity.
-Don't expect loyalty from the company. I've seen a person let go with one day's notice just because management couldn't find work for them.
-Break Room and Restroom Facilities are lacking! Employees are not allowed a break room microwave (justified by some ridiculous fire code policy). And about 20 men are forced to share one toilet in the whole facility. (One former employee would hide out in a second bathroom, so the second bathroom was shut down and never re-opened.)
Steady Hours, Little to No Weekend Work
Lack of Morale/Leadership, Basic Pay/Benefits, No Advancement
Warehouse Worker (Former Employee) – Maumelle,AR – February 23, 2017
Easy job to work just to have some income,dusty environment,pay is $11 p/hr virtually no chance for raise or advancement,management has no management skills or experience so that leads to a not-so-good work environment.limited restroom facilities.no breakroom.high turnover rate.the high seniority employee been there 2 years.the job is ok,if u need a steady paycheck.
Management should fired.worker moral is very low, 30 employees but 1 restroom, extremely dusty work environment, $11 p/hr, paid every 2 weeks, alot of unneccessary job stress
Imaging Clerk (Former Employee) – Maumelle, AR – September 25, 2016
This company needs to improve in many areas, I would not recommend my worst enemy working for this place. They treat you (management) like you are beneath them. Pay is terrible, working environment is terrible, and overall I don't know how in the world they put certain people in charge at VRC. They are rude and just not a good place to spend your days! Working days that is, you been warned, don't apply it isn't worth it!!
Warehouse Associate (Former Employee) – TN – November 5, 2015
This company is not rewarding in every sense of the word. They're liars and don't follow through nor keep their word on things. They are covertly racist too...minorities feel free to accept a job at their many plantations down south. I'm not disgruntled at all..this is just a clean cut warning to anyone interested in working for these pigs.
I love my job and what I do. I find it very pleasing to meet new people when I leave to visit a client. I work long hours. Our office just can not keep employees that are willing it work, so I am left with a lot of extra work on top of my own. Higher management does not like to work with the employees.