Pros: learn about supplements, great pay for part timers, great entry-level management job, customer base is usually good, work with nice people
Cons: low pay for store managers, benefits are pricey, no room for growth beyond sm, company not moving in the right direction (in my opinion)
I managed two different stores for almost five years there. My DM was fantastic, but then again, I did my job. Those who complain about their management are typically lazy. If you do what you're supposed – more... to do and have some semblance of selling skills, your DM will leave you alone. I enjoyed my store and my staff, and my customers (for the most part). It's a great way to get into store management because once you learn how, the store practically runs itself. Loved learning about supplements too. Feels rewarding when customers tell you about their good experience with something.
Biggest issue is that the company as a whole is turning toward a selling model that hasn't worked since the 1950s. Consumers don't favor one-on-one customer service anymore, they want value. 9 out of 10 people will laugh in your face for trying to get their name in a conversation at a vitamin store. Your DM oversells a customer, "shows you how to do it", and then the customer returns the product the next day when the DM is gone. VW needs to get back to basics, and instead of hiring robots that know how to read scripts, they need to get people that know how to sell product. Not following the company's selling scripts I always beat their goals and exceeded expectations.
And as I said before, entry-level at best. There is a HUGE gap between store manager and district manager (which is logically your next step), and the company is structured in a way that allows very little room for growth beyond store manager unless you're there for 10 years or more. And if you're like me, by the time you hit 24 and want to move on with your life, hourly pay plus commission is not enough to support yourself (or a family) on.
Overall, I thoroughly enjoyed my job but moved on at the right time. – less