Once a great place to work
Technical Support Specialist, II (Former Employee) – Scottsdale, AZ – February 28, 2012
Before the acquisition of Sage Software Healthcare Division by Vista Equity Partners, it was a decent place to work. Good benefits, decent pay. Once acquired by Vista and renamed to "Vitera Healthcare Solutions", things went down hill rapidly.
Benefits were stripped, employees were forced to sign a 12-page contract if they wanted to keep their position. Not doing so implied immediate resignation. While in transition, there was uncertainty and the working environment became stressful. Managers pushed "metrics" in place of Quality of Service because they knew the only measure of their job performance was a spreadsheet or bar graph of closed calls. Client's immediately picked up on the decline in support and voiced their concern.
Not surprisingly, in Feb., 2012, Vitera discharged approximately 300 employees, including 10-15 year company veterans.
Further research indicates that most companies acquired by Vista have similar stories and receive poor reviews from employees.
covered parking garage, good working environment, knowledgeable employees.
uncertainty, not employee-centric, only profit motivated, corporate spin aka lies