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Vivid Seats
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9 reviews

Vivid Seats Employee Reviews

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Could've been better
Customer Service Representative (Former Employee), Chicago, ILMay 4, 2015
Pros: Free lunches, office parties, happy hour after work on Fridays
Cons: Pay, not considerate of life outside of work, chance to advance in the company
Great place to work. Great staff and management. Very chill environment. Due to affiliate companies joining, mandatory overtime was given. Working 12 hour days sometimes but not being compensated for it. If you work 4 weeks you would receive a $2 raise after all of these hours have been worked.
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A company that undervalues their call center and where corporate is full of untrained managers
Web Content Writer (Former Employee), Chicago, ILApril 20, 2015
Pros: Free lunches (every weekend in the call center), free coffee and soda, decent PTO (in corporate), happy hours
Cons: Poorly trained management, little room for growth, unhealthy work environment
In the call center, your co-workers and managers are all going to be super nice and fun, which is great seeing as how everything else there is kind of a bummer. The pay is underwhelming, and although they – more... tell you you're up for a raise pretty often, it'll be a minimal raise for a lot more work. The company doesn't invest much into its call center as a lot of the headphones are poor quality and there isn't enough room for all of the employees they hire (I didn't have my own desk for the first two months I was there).

In corporate, it's not out of the realm of possibilities to get placed on a team that is fun to work for. The programmers all seemed to have tons of fun with each other which was always very inspirational to see. However, outside of them, much of corporate is full of management who are just there because they've been working there long enough, and not because they exhibit any management skills. And be careful making complaints to HR as they are good friends with a lot of the managers and are not afraid to play favorites.There's a good chance that your innovation and creativity will not only be ignored, but discouraged.

Specifically with the SEO team, do not apply for an "entry level" writer position there thinking it will be entry level, because it's not and if you're not a sports writer with 2-3 years of experience, expect to have a lot of obstacles be put in your way. And if you're a light humorous writer that's looking to build your portfolio, look elsewhere because even the blog posts that you'll write will be dry and boring. I will admit the team is overall full of nice, fun people, but lacks the leadership and group mind to make it feel like a team. SEO is not full of team players and you'll be able to feel that very quickly. – less
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Great workplace
Customer Service Agent (Current Employee), Chicago, ILFebruary 22, 2015
Pros: free lunches, coffee, beverages, happy hours
Cons: low hourly rate
It's a fast paced environment, but the company does what they can to make the workplace fun. They also cater lunches a lot. The only thing is the starting hourly rate is pretty low.
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Fun yet stagnant
Vendor Relations Manager (Current Employee), Chicago, ILSeptember 18, 2014
Pros: free drinks, lunches and happy hours
Cons: zero job security, unknown expectations of positions
Cool Company atmosphere, free food and drinks. growing company. great location in the west loop. but the management is inept.
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Great Job for Someone Just Out of School
Operations Associate (Current Employee), Chicago, ILSeptember 6, 2014
Pros: free lunches, beverages, fun workforce. flexible scheduling.
Cons: odd work hours, currently experiencing rapid growth so the work load is high.
A fun, young workplace. The workday goes by fast and the work isn't tedious.
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Great call center environment
Ticket Agent (Former Employee), Chicago, ILSeptember 3, 2014
• Handled inbound calls and live chats from customers seeking to purchase tickets.
• Multitasked with multiple customers at a time to ensure the best possible customer service.
• Guided customers through – more... selection and purchase process while regarding perspective and objectives.
• Built and maintained clientele by following up with various customers on a daily basis.
• Worked well with fellow experts within the sales team in a call center based environment. – less
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Productive and fun work place
Ticket Sales Agent (Current Employee), Chicago, ILApril 28, 2014
At Vivid Seats, I learned how to connect with customers and convert hesitations into sales. I worked alongside amazing coworkers who taught me something new every day. The hardest part of this job was to move on from rejection. Overcoming rejection allowed you to proceed with the next sale.
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Fast Paced, Fun, & Friendly
Sales / Customer Service Agent (Current Employee), Chicago, ILJuly 8, 2012
Pros: great people to work with
Cons: inconsistent schedule
Vivid Seats is a great place if you are looking for some sports or entertainment industry experience. The schedule can be strange (Only 1 weekend day off, not just 9-5), and the hourly wage ($12-14) is adequate for the amount of work put in.

Managers and Owners are very involved and legitimately care about the company.

About Vivid Seats

Since 2001, Vivid Seats has rapidly grown to become the country's largest independent, full-service ticket marketplace. Vivid – Read more

Vivid Seats Salaries

Customer Service Associate
$12.50 per hour
Retail Salesperson
$19.00 per hour