Sales / Customer Service Agent (Current Employee) – Chicago, IL – July 8, 2012
Vivid Seats is a great place if you are looking for some sports or entertainment industry experience. The schedule can be strange (Only 1 weekend day off, not just 9-5), and the hourly wage ($12-14) is adequate for the amount of work put in.
Managers and Owners are very involved and legitimately care about the company.
effective workplace with catered lunches on the weekends
Fraud Analyst (Current Employee) – Chicago, IL – May 23, 2016
Currently work in the Verification Department where we review just placed orders to monitor for fraudulent activity while identifying and reporting positive or negative trends to senior management. This position is very informative about the workings of online security/theft and aides in learning more about search engine optimization to gather and analyze information. As a department we handle a vast majority of orders with professionalism and a good deal of teamwork - if we come across an issue, we talk it over with each other to come to a workable resolution. Everyone is free to engage senior management or team members with any issues to be handled in real time. At times the functionality of the department could be smoother along with interdepartmental communication but overall knowing that we're helping people and providing a beneficial service is the most enjoyable part.
Senior Supply Chain Manager (Former Employee) – Chicago, IL – February 2, 2016
Vivid Seats has been one of the fastest growing companies over the past ~5 years or so. Watching the staff grow has been amazing.
In 4 years the staff grew from ~50 to, i'm assuming, somewhere in the 300 range.
With this growth comes opportunity. New positions are being created all the time and they aren't afraid to give someone an opportunity. It's been great seeing Vivid Seats move people from call center positions to fill a corporate opening or moving entry level corporate employees into more prominent roles.
You truly put in what you get out of your position with them. If you're taking a job just to get a paycheck, this isn't going to be for you. You'll quickly love your work with Vivid and find your work days flying by.
Free lunches, great environment, happy hours, ping pong, foosball, free snacks/beverages, lots of opportunity for advancement
Some weekend/night work required due to nature of ticket business
Cool work environment, management can use some work
Customer Service (Former Employee) – Chicago, IL – January 3, 2016
the work is really cut and dry, not difficult at all but you do need to be a good multi-tasker and be able to stay on track. the pay is awesome, really just do your work and you'll see doors open pretty quick.
Customer Service Representative (Former Employee) – Chicago, IL – August 29, 2015
The company was great with decent starting pay and benefits. The company was strong and growing. I enjoyed all of my colleges and the work environment. Management was kind and honest and a great help. The company does not hire people with records so they do have a process of firing after they have hired you.
Customer Service Representative (Former Employee) – Chicago, IL – May 4, 2015
Great place to work. Great staff and management. Very chill environment. Due to affiliate companies joining, mandatory overtime was given. Working 12 hour days sometimes but not being compensated for it. If you work 4 weeks you would receive a $2 raise after all of these hours have been worked.
Free lunches, office parties, happy hour after work on Fridays
Pay, not considerate of life outside of work, chance to advance in the company
Ticket Agent (Former Employee) – Chicago, IL – September 3, 2014
• Handled inbound calls and live chats from customers seeking to purchase tickets. • Multitasked with multiple customers at a time to ensure the best possible customer service. • Guided customers through selection and purchase process while regarding perspective and objectives. • Built and maintained clientele by following up with various customers on a daily basis. • Worked well with fellow experts within the sales team in a call center based environment.
Ticket Sales Agent (Current Employee) – Chicago, IL – April 28, 2014
At Vivid Seats, I learned how to connect with customers and convert hesitations into sales. I worked alongside amazing coworkers who taught me something new every day. The hardest part of this job was to move on from rejection. Overcoming rejection allowed you to proceed with the next sale.
A company that undervalues their call center and where corporate is full of untrained managers
Web Content Writer (Former Employee) – Chicago, IL – April 20, 2015
In the call center, your co-workers and managers are all going to be super nice and fun, which is great seeing as how everything else there is kind of a bummer. The pay is underwhelming, and although they tell you you're up for a raise pretty often, it'll be a minimal raise for a lot more work. The company doesn't invest much into its call center as a lot of the headphones are poor quality and there isn't enough room for all of the employees they hire (I didn't have my own desk for the first two months I was there).
In corporate, it's not out of the realm of possibilities to get placed on a team that is fun to work for. The programmers all seemed to have tons of fun with each other which was always very inspirational to see. However, outside of them, much of corporate is full of management who are just there because they've been working there long enough, and not because they exhibit any management skills. And be careful making complaints to HR as they are good friends with a lot of the managers and are not afraid to play favorites.There's a good chance that your innovation and creativity will not only be ignored, but discouraged.
Specifically with the SEO team, do not apply for an "entry level" writer position there thinking it will be entry level, because it's not and if you're not a sports writer with 2-3 years of experience, expect to have a lot of obstacles be put in your way. And if you're a light humorous writer that's looking to build your portfolio, look elsewhere because even the blog posts that you'll write will be dry and boring. I will admit the team is overallmore... full of nice, fun people, but lacks the leadership and group mind to make it feel like a team. SEO is not full of team players and you'll be able to feel that very quickly.less
Free lunches (every weekend in the call center), free coffee and soda, decent PTO (in corporate), happy hours
Poorly trained management, little room for growth, unhealthy work environment