Good, but could be better
Customer Service Representative (Current Employee) – Lindon, UT – January 16, 2017
My personal philosophy of Vivint is they're great to their employees, but they are awful to their customers. Because I'm not a customer it may not seem like a big deal, but it gets very annoying after a while when something happens with a customer (I.E. technician cancels an appointment without notifying the customer, mass system error with little to no explanation, sales rep egregiously mislead the customer) and WE as the customer service reps get the blame for it. I know that it's part of the nature of the customer service job for these things to happen, but there's still too much mystery involved and not enough follow-up. Although the company in itself is very kind to the employees, the overall cultural atmosphere of the company doesn't provide the necessary discipline or accountability to really put the customer first, and too many people are more focussed on the commission and what's in it for them, even if that means sacrificing their own integrity.
Meal tickets, entertainment
Treatment of customers