a typical workday in the field at vivint is micromanaged by your FSM and policies and procedures are not communicated. and you get written up for every little thing. The management is shady and has their own agendas. dealing with management. enjoyable to work with customers.
Field Service Manager (Current Employee), Houston, Tx – September 3, 2014
This is a fun environment in a fast paced position. I enjoy the people I work with and love taking care of customers in providing them with their security needs. I've learned alot in the time I have had working with the company.
Sales Representative (Former Employee), Sacramento, CA – August 28, 2014
Pros: fun & enjoyable
A typical day at work is busy almost 24/7 What you learned I how to build my soft skills as well as my confidence. Along with knowing the product knowledge and speaking face to face with customers. Also know what to do if a concern comes up as well.
Service tech (Current Employee), MD – August 25, 2014
Pros: free time driving to customers homes
A typical day at work I drive company vehicle to and from customers homes to install security or home automation systems. I learned everything from how to install systems and keep track of mileage and inventory. Management is ok there is a lot of miscommunication. Co-workers are great we don't really work together except through training then once your – more... done that your more on your own but it is a very team driven effort we help each other out. The hardest part of the job is dealing with upset customers. The most enjoyable part of the job is helping customers feel safe and enjoy there homes more. – less
customer service (Former Employee), Provo, Ut – August 23, 2014
My experience there was for me a character builder when it came to understand what it means to have job. Things were difficult to go through at first. my department was in charge of waiting for costumers to call us concerning issues they would have with there systems. That part was a satisfying challenge to accomplish, but receiving help, or to even – more... feel like a team player was not well extended to me by some of my supervisors. When it came to the point of me being let go from the job, it felt abrupt and without warning, that reflects to me as lack of professional decency. – less
Customer Service (Former Employee), Provo, UT – August 23, 2014
Pros: insurance, meals, doctors office, gym
Cons: the security system was hard to understand
I would come in and find a desk and log on to everything and clock in. Then i would wait for a call to come in and i would help with whatever they needed help with. I learned that it was not a easy job and that it was not the job for me. Everybody was very enjoyable, nice and friendly. The hardest part about the job was that when they needed to troubleshoot – more... I was not able to help out as much as I could have because I could not understand the system. The most enjoyable part about the job was that everyone was nice so when I had a lot of questions they were nice and would help me out. – less
customer service rep (Former Employee), sacramento – August 15, 2014
Cons: your basically getting used for your family and friends.
You go through stages of interviews. First round everyone in the room who looked like they didn't have any connections where cut. This included everyone who looked like they didn't have much money and all the African Americans. From there I found you would have to get your customer base from your friends and family. So basically you get paid for the – more... customers you get, but at the same time its not an hourly job. So they tell you your first customers will be your family or friends. Then you build of by recommendations from your family or friends. So all this makes sense when they cut the people who where not suited. I made it and can tell they where gonna offer a job when they called , but I openly told the hiring manager that I wasn't willing to use my family. From there he said how do you think you would get your customers we don't do door to doors. He asked me would I have a problem with doing that. Then pretended that he was calling to reject me. lol I laughed when I hung up. You don't need experience when you interview all you need to do is look like you have family with money that could be potential customers. Don't get fooled by this pyramid scheme and there flattering words. They do not pay hourly. When you hear pay will be discussed in the interview hang up. Wasted my time interviewing for three hours!!! The hiring gives these flattering story like he use to be a sales rep, but clearly states he was hiring on as a manager. So basically the person telling you about the great opportunity was never in your shoes. They just use people to get sells. Don't sell to your family ever. – less
Productive and fun workplace with lots of ping pong tables and free drinks!
Gives Back Assistant (Former Employee), Provo, UT – July 21, 2014
The hardest part of the job was that things were always changing. But that also made it so that it was never a boring job! The most enjoyable part of my job was being able to work with and get to know so many different people.
Customer Care/Tech Support (Former Employee), Provo, UT – June 28, 2014
Pros: free lunches, medical clinic, gym, coummity support
Cons: health care little exspensive but the clinic doesn't cost with their ins.
Vivint has been one of the best companies I have work for since I was 16. Their company believes in the communities that they serve and go the extra mile. They have helped after natural disasters like New Orleans. They help do projects to feed the hungry. They have a health clinic if you have their insurance is free. Lunch is part of their comp package. – more... Relaxed yet things get done. Management is great and very supportive. The owner visits and will sit and eat lunch with the employees doesn't feel like he is to good to join in. They have private concerts and parties for employees and their families. They have a gym employees can use for free. – less
Account Creation/Data Entry (Former Employee), Lindon, UT – June 23, 2014
Pros: free lunch every 8 hours you worked
Cons: short breaks, boring, no friendships
Not flexible for school at all. No chance for extra hours, you have to work only 6 hours or only 8 hours. Management was not helpful at all and were very slow with getting to you. No raises or advancement at all. Recently changed their browser system right before the busy summer season making the busy time harder and more stressful.
Sales & Marketing Representative (Former Employee), Las Cruces, New Mexico – June 12, 2014
Pros: great company culture, management, constant competitions, pay
Cons: this is your summer, knocking all day by yourself, no one likes door to door sales guys, if you leave early you don't get paid
Working a door to door sale job is something I suggest every business/sales professional do at least once. It's hard work. You learn a lot about sales and a lot about yourself as you're out knocking on doors in the heat of Summer. Vivint is as good a company as any to get out there and sell with. Daily sales meetings in the mornings and then knocking – more... doors until dark. Constant competitions for everything from lunch to week long cruises. You sign a contract at the beginning of the Summer stating that you'll stay until August or you forfeit your backend check (roughly 50% of your Summers earnings). Selling 5 year security contracts isn't easy, but you are compensated well for it when you're able to pull it off. – less
Great environment with numerous benefits, including free lunches
Scheduling Professional (Former Employee), Provo, UT – June 12, 2014
During a typical day at work, I would be contacting field service technicians to have sent to customers' homes to install home security systems or make repairs to pieces of equipment to already existing systems. The majority of the co-workers were upbeat and the ambient was very enjoyable. In some departments, especially strict policies were upheld – more... with little consideration for personal/life complications. Otherwise a great place to work – less
Regional Field Service Manager (Current Employee), Work from my home office – June 11, 2014
Pros: regional manager get free fleet vehicle i pay the tax on the value
Cons: work all the time on call 24-7
Vivint (Residential Security and Home Automation) My primary responsibility is to take care of Vivint customers, in the field or on the phone. I manage the day to day operation and manage the schedule of 30 – 50 field service technicians.
I hold a formal coaching session once a week with each of my Field Service Managers.
In each of my coaching sessions: • – more... Prepare in advance • Give constructive feedback to correct any attitude or performance issues. • Set attainable goals and hold my technicians accountable for their progress. • Review recent performance to discuss areas in which my technicians can improve.
I hold 30-minute to 1 hour weekly team meetings (Conference Calls) to update my Technicians on company, department news, information, technical and sales training. – less
Customer Care Representative (Former Employee), Provo, UT – June 10, 2014
Pros: great lunchroom with free drinks and fruit, clear reference/support materials, optimistic environment
Cons: delayed access to benefits
Call center jobs have a (deserved) reputation for being awful jobs. Vivint sucks less. While still a call center, thought and care has been put into the software used, the reference materials, the break rooms, and the culture.