Regional Team Lead (Current Employee) – Scottsdale, AZ – January 9, 2018
The company is laid back in a sense the employees can enjoy ping pong and a cafe with drinks. A typical day is working as a team to reach our goals we set out for ourselves. Management has an open door policy and they are there to support you.
Team Lead Manager (Former Employee) – Hartford, CT – January 11, 2018
All I can say is this company has no job security. I worked there two times and was laid off both times. The best part of this job was the people I worked with, other than that there wasn’t much good about the job or company. I was a Team Lead for over 4 years, in the time frame I had no life because all the company cared about waswhether I was working or not...you are on call 24/7 365 !!! You get calls all night on your cell and are expected to answer them so you get little sleep then work all day in the office. The pay was ok.. The Management Team was good and bad depending on who you had as a Manager. I would not recommend this company to anyone unfortunately...no job security at all !!
Work with nice people ( Co workers)
No job security, Poor Management, You are worked to death.
Customer Service Representative (Former Employee) – Scottsdale, AZ – December 15, 2017
The starting pay for most positions is decent and the benefits are inexpensive with good coverage. However, the culture is forced and although they want everyone to follow their core values, the upper management and executives do not.
There is no job security. At any time, they could move a team to another center or lose a contract with a client and lay off a whole team.
Very little opportunity to move up. Work environment is stressful for those who are constantly hustling to keep their jobs but relaxed for those who are secure in their contract. This difference of attitudes makes certain departments clash.
Decent job only. This company is only a stepping stone to further your career while gaining great experience. Management is never there but still manage to be micro managers. The work is easy and the atmosphere is relax most times. You are over worked and underpaid and the CEO only cares about profit and not his employees.
Customer Service Representative (Former Employee) – Farmers Branch, TX – September 6, 2017
I was trained by sitting next to a rep for two days then they pushed me on to my work. a lot of office drama and there was no escaping it. The managers would get involved as well. Director Of Operations also had a lot of favorites.
No one is held to a defined standard of rules and expectations. If you are one of the manager's favorites, you can basically get away with murder. No person is expected to be punctual. The hardest part of the job is work/life balance (or lack thereof) and the constant outbursts tolerated by management from other associates. Truly one of the most toxic work environments.
Coffee, Brewer, Grinder Technician (Current Employee) – Seattle, WA – July 4, 2017
I love working for VIXXO. I have learned how to fix the Mastrena Espresso Machine's at Starbucks, how they function, how to fix the grinders, how to rewire a Bunn Brewer. A typical day at work consists of completing work orders at Starbucks, to get the machines up and running when they are down and to satisfy the partners. The management is good, they help you when you ask. You find a lot of different cultures and diversity whenever you go into a Starbucks around the Seattle area, it is really interesting and a lot of fun. The hardest part of this job for me was learning the steam module on the Mastrena. The most enjoyable part is that I got to work with some really awesome people. The VIXXO crew in Seattle is great.
Service Vehicle is provided, gas is paid for, paid holidays
Customer Service Associate (Current Employee) – Hartford, CT – April 13, 2017
VIXXO is a maintenance company for different stores like 7-Eleven, Stop & Shop and Petco. There are different departments for each store. Reps take incoming calls but are more of an outbound call center.
Customer Service Representative (Current Employee) – Lombard, IL – January 18, 2017
The training is the worst training I have ever received in my 13 years of working for different companies. Management allowed so much to happen that in turn resulted in losing the biggest client in the company. The service center, really a call center, did not put the customer first and put their best interest first. There is so much turnover here due to the fact that there is no accountability, no follow through, and no consequences to employees being unethical. So many times I have received phone calls from providers refusing to work for us due to not being paid.
It's a steady paycheck
Benefits are not great, management, no accountability
Company is in need of growth in all areas. Company lacks professional experienced people in its current environment. They will continue to have a high turnover rate without the proper training and attention needed for new hires to succeed. No mentoring or motivation given at any time.