Everyday started out looking at sales and instocks then working with Walmart or Sam's Club on any issues. Ran daily reports and ladder plans on all items to see how the stores/clubs inventory was and how much inventory VIZIO had in our warehouse or inventory coming in from overseas. I learned new software (Fazio, Cube and Tableau). I was responsible for all Audio and Cable items in Walmart and Sam's Club to make sure our forecast was correct and we had enough product ordered from overseas. My co-workers at VIZIO were a pleasure to work with. The hardest part of my job was finding the time to get additional training on the internal software do to everyone's work load and the people doing the training being in Irvine, CA in the corporate office. The most enjoyable part of the job was working with the VIZIO team in the Bentonville, AR office.
VIZIO discounts on tv's and etc
No breaks and eating luch at my desk while working
Management at VIZIO is caring and helpful. VIZIO provides excellent benefits to their employees and the rapport among staff members enable employees to feel like part of a family, and not just paid employees to get work done.
opportunities to advance, fair shifts based on performance
Fantastic workplace with WONDERFUL benefits and employees
Customer Service, Technical Support and Sales (Former Employee) – Dakota Dunes, SD – September 13, 2014
You assist customers with connecting electronic devices to tvs, blu ray players, soundbars and sound systems. The skilles that are learned while working there are communication skills, technical support and also customer service skills. All skills that can be very useful. The management and co workers are wonderful to work with and are ver commodating to work with your schedule if push came to shove. Everyone is very personable and very nice and friendly.
Customer Service Representative II (Current Employee) – Dakota Dunes, SD – July 6, 2014
Vizio is not my first call center but it by far the best call center I have worked for. The pay and benefits are better than other centers and I had my first raise 9 months being employed without a promotion. They do understand life happens so therefore it takes a lot of occurrences before you start getting into trouble. Vizio is a family with fun activies together outside of work. Like Christmas parties, pincis, golf
Great people but very low pay and little chance for advancement
Technical Support (Former Employee) – Dakota Dunes, SD – September 9, 2013
Overall, I enjoyed my time at Vizio. Everyone was very friendly and helpful if you had a question. The managers I had were all very helpful and really tried to help you if you had an issue. A lot of turnover the last six months which left us understaffed. Benefits were OK, nothing special. The pay was very low. Even if you get a promotion from Level 2 Technical support, which is where everyone starts, to Level 3 or 4, you only get a .25 raise. Limited opportunities to advance. Vizio will say they have never had known issues with any devices, but they have had some known issues that don't get addressed fast enough, so you have a lot of customers calling in with the same issue and that leads to frustration with the employees and the customers. Training was very good.
great people, very helpful and friendly
very low pay, limited advancement opportunities, average benefits.
Customer Service Representative (Former Employee) – Irvine, CA – February 18, 2013
This is a company where hard work pays, they have days of working hard and playing hard appreciating each member of the company, i loved working here and if i had an opportunity, i would work there again.
Tech Support/Customer Support Representative (Former Employee) – Dakota Dunes, SD – March 3, 2013
Every day was a different issue in technical support but advancement opportunities aren't there unless management loves you. Team was nice and we had fun but managers are a little hard on you. You don't get sick or vacation time, you have to accrue it. The amount you accrued was close to nothing so if a life tragedy did happen you may lose your job for it. NOT FLEXIBLE. Hardest part of the job was dealing with customers one right after another without a break in between. There's no scripting but if there was a known problem you had to act like there wasn't one which I feel is a bit shady... My old manager once brought me into a room and yelled/ cussed you name it at me for me being too detail oriented in my work. I thought that was a good thing? He also tried to have me get as many occurrences as possible by putting points against me for being within a minute late when the standard is 4 minutes that he could do this. He lastly tried to have me fired for a call that not only wasn't recorded but was a dead air call or a "Ghost call" accusing me of not helping the customer. I refused to sign any papers for it and turned it in to district managers. He's still there but I no longer am. I couldn't take the abuse anymore.
no vacation/sick time. no flexibility. management.