Pros: chill, great coworkers and managers, good enough pay
I currently work for this company as a iOS Tier 2 advisor. Troubleshooting iOS devices at the most, and helping the customer out throughout the day.
If you're tech savvy, and loves to help customers resolve issues to make them happy then this is the right job for you.
Although I feel like I should be getting payed more due to stress at times this job brings, I still get excited waking up in morning knowing I will come a job I enjoy doing.
Co-workers? Man, don't even start. I love my co-workers! It is drama free zone! Of course from time to time there's some but that in all companies right? They make my day go a little faster my co-workers, and they help you out a lot when you're in need of advise.
I've learner a lot ever since I worked for this company. Mostly troubleshooting iOS devices, but I also improve drastically on my customer service skills, and I learned how to communicate well with other people.
Hardest part of the job as a Tier 1, would probably be the low avail time for me. Tier 1 was pretty easy, as long as you do your job correctly and follow articles and willing to help customer's out. If you exhaust all of your resources, you have the right to escalate to Tier 2, which is heaven! haha.
As a Tier 2 advisor though, its the same troubleshooting steps but more advanced. More positioning skills are needed, and you need A LOT of patience. Also you gota keep it cool at all times, because once you loose your cool, there goes your whole day. You also have the option to appease customer's and escalate further to the engineers which is pretty cool. Tier 2 is very chill, – more... a lot more avail and they are lenient about some things but more BAD calls but I love it!
Most enjoyable part of this job, would probably be the work environment, co-workers, and management. Everybody is so fun to be with, we're like a big fat family who sometimes hate each other but at most love each other. Haha. The team I am in right now is great. I can never ask for more, nor my team manager or operations manager. Both are cool people, and as long as you do your job correctly, they have your back and you will stay in their good side.
All and all, I really recommend this company to anyone at any age! If your love helping people, apply for this one! You'll love it! – less