Tier 1 - Tech Support (call center) (Former Employee) – San Antonio, TX – August 24, 2016
Love the work environment. Plenty of room for advancement, was offered at first but being that this was my first time in call center and tech support i thought it would be best to get a little more experience under my belt. The only thing that did hold me back from this job was the fact that I was sick for almost 2 months straight at a really bad time with the company, the company was needing us to complete mandatory overtime and I would have been okay if I hadnt been sick. However, since I was unable to rest I did get worse and had to take leave, Which I no longer qualified for.
MANAGER (Current Employee) – San Antonio, TX – January 25, 2016
The environment is ok they make it as fun as possible and a really easy place to work at. Just too much favoritism at the site, management is blind to it. Upper management at the site not proficient at their job, and a lot of shady things that happen behind the scenes. If it wasn't for my advisors and some of my co workers i would have left a long time ago.
environment, people, easy
management, favoritism, no advancement opportunities, not a fair place.
TEAM MANAGER (Former Employee) – san antonio, tx – July 22, 2015
I moved up from a phone advisor to management in a short amount of time. However, the culture is such that it does not promote employee satisfaction or good morale. As management, good employee morale is nonexistent. The best part of the job was helping my advisors become better and move up themselves. The hardest part of the job is watching butt-kissers move up instead of truly talented individuals. Watching the souls of those who had a real passion for the job get crushed daily wasn't fun either. All in all, it would take too much time to fully explain all that VMC needs to fix to make it a good work experience. I've already devoted enough time to it, thanks.
IT Analyst (Current Employee) – Fargo, ND – April 22, 2016
The people make the job worthwhile. My role is highly enjoyable to me, and as a single parent I appreciate having some flex in my daily schedule. The pay is about average for my area. The shameful part is that nothing is done to retain employees. There are no raises. There are no benefits. Nada. It is a temp position with the promise of full-time employment that seldom materializes until years (yes years) later.
There seems to be a disconnect between upper management and the peons like me. I don't know where that disconnect exists, but it often seems like I am told one thing and months later a different plan transpires.
I would only recommend taking a position while you continue looking for a career.
some of the Microsoft perks like free soda, juice, and milk
QA Tester (Former Employee) – Redmond, WA – July 3, 2016
The daily work varied. We never knew exactly what we were doing until we showed up for work. Personally, I didn't feel like there was any real work to do. I saw no challenge or ability to further my knowledge and skills by playing game and telling the lead whether or no it was working appropriately. From a business perspective, they could easily use high school students or interns for the job and save a lot of money.
CRM and SharePoint Team Manager (Former Employee) – Fargo, ND – August 30, 2016
Typical day entails a lof of customer calls, emails, and micromanagement from upper level managers. You are constantly drilled about trivial things while working on more pressing issues. Overall, very boring job with no tech interaction.
Technical support (Current Employee) – San Antonio, TX – May 5, 2016
Management does not maintain standards they hold employees to also they are not flexible with work schedules. They are constantly changing policies to which they do not keep. They often try and eliminate staff frequently at a high rate to meet contractors demands so the position is not secure at all. I have seen more than 100 employees get removed just due to a decrease in staff
Technical Support Advisors (Current Employee) – San Antonio, TX – December 27, 2015
My experience in this job has been great, I have had the opportunity to learn different levels of skills to troubleshoot complex Mac issues via chat. Tools necessary has been provided by my employer. Rewards on hard work and motivation to continue to provide great service to customers globally.
Good starting point to get your foot in the door somewhere else.
Customer Service Manager (Former Employee) – Fargo, ND – August 11, 2015
Great pay, and an opportunity to advance into a role with better companies using the knowledge and experience. Not a long term place of employment as they will not treat you with respect and have very poor communication and work life balance and respect with employees.
Service Engineer (Current Employee) – Fargo, ND – January 16, 2013
As a call center based environment, this feels like a typical job. The pay is very strong and it is on Microsoft campus and there's access to a lot of information. However, upper management is inconsistent and policies change on a weekly basis.
The job itself is highly technical, assisting customers with any issues that may present in SharePoint online environments. Customers range from no technical knowledge to SharePoint administrators. These customers are all over the world and the center is 24/7.
Great people to work with and challenging opportunities
Operations Manager (Current Employee) – San Antonio, TX – April 19, 2015
-discuss performance with my managers and absenteeism -handle employee HR issues and corrective action -meet with executives on conference calls on action plans and progress -Develop contests and make decisions on employee morale -complete performance evaluations monthly, quarterly and annually -organize hiring events and screen applicants -conduct interviews and select managers for a new team of advisors -handle client complaints within 24 hours -provide direction to those managers not performing and develop an action plan
Tier 1 Technician (Former Employee) – San Antonio, TX – January 3, 2015
Working at VMC was very enjoyable all my coworkers were easy to get along with and most of the management was easy to talk to. I learned a lot about fixing issues with Apple products and how and when to offer extra services or new products to customers.
attentive management, great environment, weekly incentives
Spanish Tech Support Advisor (Current Employee) – San Antonio, TX – May 18, 2013
Almost here a year will not have a raise , vacation or good benefits. do not get restroom breaks had to do it during your break or lunch or log out & not be paid, and was not compensated for the amount of work that was being done.
experience as far as working with apple products
healthcare had it for 3 mths needed a procedure done would only cover $1000 i was paying $40 a wk
Tier 1 Techinal Support Spanish (Former Employee) – San Antonio, TX – April 11, 2014
A typical workday was logging into your systems and getting ready to take calls.
I learned how to troubleshoot different kinds of mobile devices and software for customers who needed technical support. in Spanish. Really easy job, even for those who may not be tech-savy.
Management was always willing to help out, and they were always really friendly. They were more like friends than managers, which is different, since most other places where I worked in the past, previous managers were strictly business or did not care if you succeeded or not.
The hardest part of the job was not being able to help a customer sometimes because they were just out of luck and had to find another way (if any) to get there devices or computers fixed, and then getting a dis-satisfied survey.
The most enjoyable part of the job was hearing a customer upset at the beginning of the call, but then they are satisfied and happy with the service provided by the end of the call. All of my co-workers and managers were super friendly and super helpful, and they really made the work place fun and enjoyable which made the day go by faster. Also we were not very busy like a lot of other call centers, so it was pretty laid back at times.
Manager (Former Employee) – San Antonio, TX – July 10, 2015
Easy to get in-- Like most call centers these days a lot of politics Clique culture beware the drama. I can say though it is what you make of it and if you're a CSR you got a job as long as you want one