Head down, head phones on and start your engine! This is the call mill.
Pros: flexible scheduling, work from home opportunity
Cons: the integrity of the business, upper level managers, high turnover
When considering this job, make sure to ask questions! Opportunities for advancement, yes, but with out a merit raise. Longevity of the job, good luck getting past the one year mark! And yes, there is the attraction of a at home job, with flexible hours and very basic benefits that might be appealing and be the job for you. However consider this: our main IT support team is in India. The computer equipment will be the one you own. The software you are running is from VoiceCurve and again support by IT in India. If you can multi-task, your skills and stress level will be put to the test. If you're not doing what you where hired to do, that is answering the non-stop customer service calls from people that are extremely angry that the company you're answering the calls for are ripping them off, then it's the caller who saw the info commercial on TV that has endless medical conditions because of the medication they once took and now have side effects and need medical attention possibly for the rest of their life. If your not getting screamed at, yelled at, belittled, or hung up on, then you'll be training as a IT expert, trying to solve the dropped calls, your internet connection problem, or the lost server connection to their software problem that happens on a daily bases. Oh, and on top of all this, you'll be rated graded and paraded all at the same time. If you forget to comment and document all your IT issues that happen on a daily bases. And, if any of your internet, software, IT problems cause a call to be dropped or unanswered correctly, you could be fired with no warning! – more... Does this sound like a place you want to spend your time using your talents and skills? I've been here going on 2 years and I am the last of my training class. I see people come and people go. I try not to get close to people here, because one minute you're and the the next time I look for you, I see someone else in your position. The last thing to consider, which should always be at the top of your list, "what is the Integrity of the business?" – less