Anyone seeking to meet the demands of loyal customers while providing value to the Brand will be offered advancement and commendation
Pros: consistent work schedule, matched 401k, medical benefits, full lunch hour, respectful, clean work environment
Cons: excessive caseloads, backordered parts and customer dissatisfaction result in stress.
At typical day involves handling customer/dealer franchise concerns with vehicle operation, manufacturers warranties and auto part availability. Each VW representative must not internalize the dissatisfaction expressed by the client but take the initiative to meet their needs by taking ownership and providing case numbers for future reference. VW provides additional training through weekly team meetings and/or one-to-one training.
Due to the economic situation facing most companies with the Great Recession, VW suffered financial losses, loyal personnel accepted across the board pay cuts.