Pros: Great Breakroom, Workstation Ergomonics, and Training.
Cons: Way of Disputing Call Quality and handling score card, Call Quality Assurance Team Score Card Review Time not Sufficient for Questions or Advice
A typical workday consisted of helping to remedy cable, telecommunications, and internet service issues by phone using company programs, guidlines, and call quality standards. The best part was the ergomonics ie. large desk and computer monitor.