Customer Service Representative (Former Employee) – Austin, TX – October 4, 2017
The people you work with in volusion are a good people. They truly care about you and play hard, like most tech jobs they also worked hard. The reason I left, was because of personal issues with transportation, and being too tired to meet their expectations. 4 hours on a Bus a day will do this.
It's a call center, and their metrics are fair for what it's worth, but I couldn't improve fast enough, so I stepped down.
Your mileage at this company varies based on which group you're in, which part of the company you work for, and the whims of upper management. I had the good fortune to work for a great manager, but it just drew a sharp contrast with the incompetence, malfeasance, and recklessness of other managers.
Cool office plan, decent compensation
You'll lose your mind if you have a sense of integrity
Volusion offered a lot of fun, challenging, complex problems to solve, which I greatly enjoyed. There was never a boring day. However, the management structure was often confusing and difficult to understand. Also, even though many of the higher ups often said that they value and respect their employees, they often made decisions which seemed to contradict these statements. Regardless, it's a fun place to work, with a lot of fun and interesting people who care about getting the work done.
A lot of free food, smart, interesting people, and complex, challenging problems to solve.
Confusing management structure, often contradicting statements and actions from upper management.
Sr. Systems Engineer / Sr. Storage Engineer (Current Employee) – Austin, TX – August 26, 2016
Great place to work, continuous learning experience, fast moving technology. Great perks. So so on health coverage. As a Enterprise and SMB hosting company, you get to see all aspects of the business. Open environment, lots of communication within teams.
Volusion has had some ups and downs in the past and as someone who has worked here for 3.5 years I have seen a lot of them. I have a lot of faith in the leadership and products as they stand today and I am excited to see it all unfold over the next year.
Volusion highers fantastic people to work with. Unfortunately the upper management treats employees as pawns. I've never seen a company routinely walk out entire departments with no notice. If you work hard for Volusion you will be able to advance into other roles, however you will get burnt out. The upper management is also not good about compensating fairly or acknowledging you appropriately for your efforts.
SEO Writing Intern (Current Employee) – Austin, TX – April 17, 2015
At Volusion you can learn valuable skills that are extremely relevant to the growing e-commerce presence on the internet. Their SEO technique and tactic is great and seems to have a huge benefit for their clients. The work however can be monotonous, seeing as you are in front of a computer for all eight hours of a work day. The people you work with are great and always willing to help. If being behind a screen doing the same tasks every day but for different clients doesn't bother you then it's great. Gaining the skill set is definitely worth it though.
Former employee (Former Employee) – Austin, TX – October 21, 2014
Certain leaders of Volusion do not have the skills or integrity to lead. The environment does not foster growth and is managed by fear and will fire employees without reason. HR hides behind the "work at will" state and the non-compete every employee must sign. This limits future opportunities if you leave voluntarily or involuntarily. Volusion masks poor treatment with free ice cream, free lunch a "fun" workplace. Reality is, the legacy platform of is floundering and being out marketed by the competition. The new platform Mozu, in theory is a great refreshing platform for the mid-market, however, is poor quality and cannot meet up to the customer's expectations. The platform has a long road ahead to become the falsely platform marketed on the website and in the product brochures - stretched truth.
Overall, the company has great people and truly believe in delivering quality to the customer. However, the leaders are delusional and in-experienced, the platforms are sub-par in the market - leading to poor quality, bad customer experiences and low employee moral.
I do not recommend working here. Look for a professional company that invests in product and people.
Nice people, decent benefits
Bad leadership, poor management, no direction, poor product quality
Technical Support Representative, 1 (Former Employee) – Simi Valley, CA – June 24, 2014
This was my first technical support position, and I learned a lot about e-commerce and e-commerce software. It was an excellent place to work, and I loved the team that I worked with and our outstanding manager. The immediate supervisors, however, did tend to look down at us Tech 1's for needing their help, which was frustrating. The office was always doing something fun, some kind of activity or party. Lots of free lunches, video games, and holiday fun. An excellent atmosphere that I truly enjoyed, until the rug was pulled out from under all of us the day they laid everyone off and closed the office to move to another city.
OK place to work as long as you are not on the existing Product Team
Developer (Current Employee) – Austin, TX – October 13, 2013
I agree with the other review on here. Management tends to want new features added at a rapid pace regardless of the quality. This causes employees on the Current Product Team to burn out and leave at a higher than normal rate.
poor healthcare coverage, can never work from home, loud work environment
Casual Place to work where everyone tries hard to make a difference
Anonymous (Current Employee) – Austin, TX – September 25, 2013
It is a company that grew substantially from 2010-2012. This helps create a culture that gives you that feeling of being involved rather than just being a cog in a big machine.
Volusion's HR staff work hard to make life enjoyable by providing Activities that entertain and feed. This keeps morale high and establishes a casual environment. Ironically, the company is inflexible on work hours and remote working - you must be present during core work hours every day.
The company has matured but it has grown beyond what top level leadership can manage. Strategy is non-existent yet demand for software goes up, creating stresses on those producing results. Junior management is unqualified and you do not want to work on their Current Product Team.
Finally, very few developers here are Computer Science graduates; everyone is assigned a technology ".NET Developer, ASP Developer" rather than a general engineering role.
Exec (Current Employee) – Austin, TX – September 4, 2013
Volusion is a growing SaaS ecommerce company with many employee perks. They sell and support all of the products that small businesses need to sell online. My immediate team was very focused and hard working and dedicated to the success of the organization.
Technical support representative level 1 at (Former Employee) – Simi Valley, Ca – April 13, 2013
As a level 1 technical support rep, I initially assisted clients via telephone but moved on to live chat, where I assisted 4 customers at a time. Additionally, I maintained client records and went beyond the scope of support to assist customers.
Senior Support Concierge/Tier (Current Employee) – Austin, TX – September 3, 2012
With many activities that are setup the workplace hardly seems like a workplace. One of the best teams ive had to work with. We all help each other out when we are having trouble or just need assistance. The pride one takes when troubleshooting or finding creative work arounds for the customers is the best part of being in support.