Vox Mobile Employee Reviews

Sort by: Helpfulness | Rating | Date
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
good business good leadership
Lead Biz Dev Executive (Former Employee) –  Columbus, OHOctober 2, 2017
Vox was a startup and did a wonderful job of including new teammates as the business was in its early stage. An aggressive growth plan required flexibility but was fun
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Poor management
Procurement (Former Employee) –  Independence, OHAugust 1, 2017
Honestly after the first month of working at Vox it becomes apparent that management is not of high caliber. There was a lot of favoritism for certain employees either they were family or friends before the job. There was a lot of turn over my time there with either employees that decided to never show up or just walked out.

The idea of the company is poor because these companies can easily manage this in house. It's a really easy job if you know cell phones and it's pretty much a call center. It becomes repetitive and no place for personal growth. Would never recommend anyone to work there or any company to look at Vox to handle their mobile support.
Pros
None
Cons
Waste of time, Drama
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and energetic workplace
Configuration Technician (Former Employee) –  Independence, OHJune 2, 2017
Processing replacement orders through our company client based ordering portal. Assisting team members with various customer
projects. Shipping and receiving customer devices and accessories.
Assisting team members resolve client related questions.
Pros
Flexible work hours
Cons
Outdated office machines
Was this review helpful?YesNo 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Poorly managed and pay is way below standard
Technical Support Analyst Tier 1 and 2 (Former Employee) –  Independence, OHApril 26, 2017
The company is not run well and they try over extend themselves. In addition they also try to sell a service which most companies could managed on their own for less than what they're paying this company for.
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great starter job in tech support
Technical Support (Current Employee) –  Independence, OHMarch 20, 2017
This is a great place to get started in the tech support industry. If you have any experience it may not be for you. There are potentially advancement opportunities however.
Was this review helpful?YesNo 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Favoritism
Customer Service Representative (Former Employee) –  Independence, OHFebruary 18, 2017
Vox started off great and at the time the place was genuinely pretty awesome.. Then months later it starts to be apparent that There is constant personal drama with management and it's employees. Everything is based off of favoritism. If you're family, you get in, sometimes with a management position. If you're a best friend, you get in with higher pay. If you have no connections but work hard and apply yourself, you don't get much at all. You get stuck in the same position with no advancement (I'm a family member). It's really sad to see how many people get let go a month. The management is inexperienced (most higher management with no college education). This company is highly unorganized and often lose clients due to this. If you have an opinion or dispute with management they fire you.
Pros
Relaxed work environment
Cons
Pay, Healthcare, management
Was this review helpful?Yes 4No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not a good place to work
Manager (Former Employee) –  Independence, OHJanuary 16, 2017
The CEO has little respect for or faith in his employees. This attitude "roles downhill" and effects the rest of management. Friends and family members are promoted to management when they have little experience or a poor track record. At one point, a 19 year old relative was made a manager after only working there for 6 months.
Pros
Interesting & growing industry
Cons
Low pay, constant turn over, firing is the primary method of dealing with performance issues
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Factory Call Center
Mobility Support Technician (Former Employee) –  Independence OHSeptember 16, 2015
Working at Vox started well. They seemed to be a company that took pride in the human element of their services and working environment. However, as time went on and change after change occurred, Vox was no longer the same company I started working for. Sadly, not much separates Vox from any other cube farm anymore.

Advancement opportunities are available for those who work hard, however one must make friends with management (and seemingly be male) for this to occur.

All in all Vox is still better than many companies of its type, but as they become more corporate, that is likely to change.
Pros
overtime available, flexible
Cons
poor healthcare, inconsistent rules, sterile
Was this review helpful?Yes 7NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Hostile environment
Procurement Specialist (Former Employee) –  Independence, OHJuly 13, 2015
One thing I can say is the managers will work with your schedule if time off is needed but boy do they need to get some of their managers in check. It's so much attitude and favoritism that it's not a professional environment at all. Every time you look up someone is getting fired so there's no job security, it's very stressful. Too many people in their emotions and acting like they hate their job to be an professional place to work and I don't see it lasting, maybe that's why I hadn't heard of the place before I got the job.
Pros
Relaxed schedule
Cons
Needs new management.
Was this review helpful?Yes 5NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Nothing
Technical Support Specialist, Tier (Current Employee) –  Independence, OHJune 1, 2015
It's a decent place to work. I really don't want to say much because it's just not for me. I like for someone to make there own opinions on the company.
Pros
Dress Code
Was this review helpful?YesNo 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
productive and a great learning experience
Tech Specialist (Current Employee) –  Independence, ohioMay 7, 2015
i loved working for them they were very understanding. the clients were very calm mannered. i loved that i got to experience this project and learn new things to improve myself
Was this review helpful?YesNo 4Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very Work heavy
Technical Support Tier 1 Full Time (Former Employee) –  6200 Oak Tree BlvdDecember 1, 2014
I like the job for its management and benefits.
The co-workers are nice to get along with.
Employee Review on call score was really low at the time and did not know if you were going to advance in the company or not.
It seem to be alot of favoritism in the company.
The hardest part about the job is how long it takes to go to lunch. Sometimes i would miss out on lunch.
The best part of working here is the ability to work from home.
Was this review helpful?Yes 7NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Remote worker
Technical Support Analyst II (Former Employee) –  Austin, TXJune 4, 2014
Great company to work for. Leadership was on target in most areas.
Was this review helpful?Yes 2No 3Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Growing Company
Tier 1 Tech Support (Current Employee) –  Independence OhioSeptember 20, 2013
I am constantly learning technology along with a great support team that will assist you with any questions that may need to be answered. There really is no hard parts to my job because I enjoy helping out my customers.
Pros
Great Employees
Cons
Health care and pay
Was this review helpful?Yes 6No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very fun workplace
Marketing Chief (Former Employee) –  AsuncionOctober 29, 2012
The hardest part of the job were the long work hours but the most enjoyable part was the numerous promotional events
Pros
training
Cons
excellent healthcare and bonuses
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Cheap Dirty Liars!
Employee (Current Employee) –  Independence, ohioOctober 24, 2012
Just the worst place to work or do business with. Completely disorganized. No integrity. Cheapest owners ever. This place will fail as a business sooner than later....watch.
Was this review helpful?Yes 4No 11Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
hostile work environment.
sales rep (Current Employee) –  independence, ohSeptember 21, 2012
I think in 2008 when the recession affected the business and the had to let people go that they cared about, the management has still not gotten over this trauma, and wields the plank as a motivator. If you are inspired to row by the risk of taking the plank, this is the place for you.
Pros
lots of meetings
Cons
the room with no window, that if you go in, you dont come out having a job.
Was this review helpful?Yes 8No 4Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Disorganized Chaos
manager or supervisor (Current Employee) –  Independence, OHAugust 8, 2012
The hardest part of the job is dealing with the executive leadership. Nepotism is rampant.
Promotional decisions are short sighted. One Director is only 26 years old, another does not even have a college degree.
Business decisions are illogical and customer satisfaction is not a priority.
Remote offices are opened and then closed practically overnight due to poor financial planning.
Layoffs are a regular occurance.
Pros
most employees want to believe the company has a strong future.
Cons
heavy work loads, poor pay, lousy leadership
Was this review helpful?Yes 15No 3Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Nice employees, terrible Executive Team
Sales Rep (Current Employee) –  Independence, OHJuly 19, 2012
At first glance, Vox seems like a great place to work. Unfortunately, the reality is far different. Several people are usually fired/laid off every month. The pay for the front line employees is low. Insanely, the best managers usually quit or get fired and the worst ones are promoted. I think this is due to the 2 senior execs being to young and inexperienced. They seem to be more comfortable with "yes men". Critical employees are typically "laid off". Because of this mentality, they fail to address many problems the organization has.

It's an extremely frustrating place to work.
Pros
growth industry
Cons
heavy work loads, poor pay, lousy leadership
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Open and understanding environment and company.
Client Coordinator (Former Employee) –  Austin, TXApril 28, 2012
Flexible and hardworking. Always willing to go above and beyond for their clients.
Opportunity to be able to work from home. Great co-workers with awesome attitudes.
Was this review helpful?Yes 1NoReport

See more Vox Mobile reviews

You may want to try:

Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Vox Mobile. Our community is ready to answer.

Ask a Question

Overall rating

2.8
Based on 22 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.1
Compensation/Benefits
2.8
Job Security/Advancement
2.1
Management
2.4
Culture
2.8

Vox Mobile Reviews by Location