Operations Development and Training Specialist (Current Employee) – Independence, OH – April 5, 2017
This was a great job to be at when I first started. After being here for several years, the moral of the place has dropped drastically. Employees are not excited to be here any more and there is a very high turn over rate. A typical day would be taking calls from any number of clients. Strict management and favoritism. The only time raises are given is when you are promoted. Best part of the job are the monthly events with company purchased lunches and give aways.
Procurement (Former Employee) – Independence, OH – August 1, 2017
Honestly after the first month of working at Vox it becomes apparent that management is not of high caliber. There was a lot of favoritism for certain employees either they were family or friends before the job. There was a lot of turn over my time there with either employees that decided to never show up or just walked out.
The idea of the company is poor because these companies can easily manage this in house. It's a really easy job if you know cell phones and it's pretty much a call center. It becomes repetitive and no place for personal growth. Would never recommend anyone to work there or any company to look at Vox to handle their mobile support.
Processing replacement orders through our company client based ordering portal. Assisting team members with various customer projects. Shipping and receiving customer devices and accessories. Assisting team members resolve client related questions.
Technical Support Analyst Tier 1 and 2 (Former Employee) – Independence, OH – April 26, 2017
The company is not run well and they try over extend themselves. In addition they also try to sell a service which most companies could managed on their own for less than what they're paying this company for.
Customer Service Representative (Former Employee) – Independence, OH – February 18, 2017
Vox started off great and at the time the place was genuinely pretty awesome.. Then months later it starts to be apparent that There is constant personal drama with management and it's employees. Everything is based off of favoritism. If you're family, you get in, sometimes with a management position. If you're a best friend, you get in with higher pay. If you have no connections but work hard and apply yourself, you don't get much at all. You get stuck in the same position with no advancement (I'm a family member). It's really sad to see how many people get let go a month. The management is inexperienced (most higher management with no college education). This company is highly unorganized and often lose clients due to this. If you have an opinion or dispute with management they fire you.
Manager (Former Employee) – Independence, OH – January 16, 2017
The CEO has little respect for or faith in his employees. This attitude "roles downhill" and effects the rest of management. Friends and family members are promoted to management when they have little experience or a poor track record. At one point, a 19 year old relative was made a manager after only working there for 6 months.
Interesting & growing industry
Low pay, constant turn over, firing is the primary method of dealing with performance issues
Mobility Support Technician (Former Employee) – Independence OH – September 16, 2015
Working at Vox started well. They seemed to be a company that took pride in the human element of their services and working environment. However, as time went on and change after change occurred, Vox was no longer the same company I started working for. Sadly, not much separates Vox from any other cube farm anymore.
Advancement opportunities are available for those who work hard, however one must make friends with management (and seemingly be male) for this to occur.
All in all Vox is still better than many companies of its type, but as they become more corporate, that is likely to change.
One thing I can say is the managers will work with your schedule if time off is needed but boy do they need to get some of their managers in check. It's so much attitude and favoritism that it's not a professional environment at all. Every time you look up someone is getting fired so there's no job security, it's very stressful. Too many people in their emotions and acting like they hate their job to be an professional place to work and I don't see it lasting, maybe that's why I hadn't heard of the place before I got the job.
Technical Support Tier 1 Full Time (Former Employee) – 6200 Oak Tree Blvd – December 1, 2014
I like the job for its management and benefits. The co-workers are nice to get along with. Employee Review on call score was really low at the time and did not know if you were going to advance in the company or not. It seem to be alot of favoritism in the company. The hardest part about the job is how long it takes to go to lunch. Sometimes i would miss out on lunch. The best part of working here is the ability to work from home.
Tier 1 Tech Support (Current Employee) – Independence Ohio – September 20, 2013
I am constantly learning technology along with a great support team that will assist you with any questions that may need to be answered. There really is no hard parts to my job because I enjoy helping out my customers.
I think in 2008 when the recession affected the business and the had to let people go that they cared about, the management has still not gotten over this trauma, and wields the plank as a motivator. If you are inspired to row by the risk of taking the plank, this is the place for you.
lots of meetings
the room with no window, that if you go in, you dont come out having a job.
manager or supervisor (Current Employee) – Independence, OH – August 8, 2012
The hardest part of the job is dealing with the executive leadership. Nepotism is rampant. Promotional decisions are short sighted. One Director is only 26 years old, another does not even have a college degree. Business decisions are illogical and customer satisfaction is not a priority. Remote offices are opened and then closed practically overnight due to poor financial planning. Layoffs are a regular occurance.
most employees want to believe the company has a strong future.
At first glance, Vox seems like a great place to work. Unfortunately, the reality is far different. Several people are usually fired/laid off every month. The pay for the front line employees is low. Insanely, the best managers usually quit or get fired and the worst ones are promoted. I think this is due to the 2 senior execs being to young and inexperienced. They seem to be more comfortable with "yes men". Critical employees are typically "laid off". Because of this mentality, they fail to address many problems the organization has.