Field Investigations Manager, TX - March 29, 2017
I worked for this company for about a year in 2014-2015 as a field investigations manager and the on-boarding experience was really good. I was flown out for an interview, had a great chat with numerous people and then hired a couple weeks later. My issues with this company revolve around how it trains (or lack there of) their new hires. Classes were small with roughly 5 people, but the 2 or 3 instructors were distracted by their own case loads and constantly on their phones and laptops handling field issues during class time. One would think their cases would be given to somebody else while they were in instructor mode. They would also remove us out of the classroom so operational conference calls could take place right in the middle of our training. The course was an absolute mess and disorganized. No tests, very few handouts, etc. There were some scenarios on how to type information into the system, but it was really weak. Very obvious these were field managers asked to instructor and not instructors asked to instruct. Delivery skills were lacking. There's no way a course designer was involved with the process of building it. It was more of a "what should we talk about today" feel. From the owners down to the administrative personnel, you couldn't ask for a nicer group of people, but I lost my interest as time went on due to the lack of the company preparing me for my job. The internal database used to track investigations was really old and cumbersome in comparison to similar off the shelf programs and their hourly pay tracking system was a mess which made for weekly pay reports a nightmare. Numerous programs on the market could easily handle all that at the manager level. I came from an insurance company background to VRC and I really didn't care for it. The pay was lower than what their competition was, but at the same time it was good to be exposed to that environment to know it wasn't for me. I know there's a high turnover rate and training has a lot to do with it. At least a couple years ago it did.