This company needs a lot more management structure. Should also be paid more for the amount of work and the irate customers you have to deal with on a daily. Not to mention all the hard work and terrible feed back will always fall on you. From people going into the store, to have techs at their home, the customer is going to call in and yell your head off and make your day horrible for 10.00. Meanwhile your supervisor who hasn't been trained been for the position, CAN NOT help with you anything. So you are the stuck to run around and find a floor support who ill not help you, and will tell you they are not going to. All while you only have 30 secs. to keep this person on hold. In my last few days. The stress was real, dealing with customers who wanted answers to questions you were just hearing for the time and not having help. Youre not allowed to transfer calls unless the systems allows you, and also the troubleshooting steps they imply, DO NOT WORK. So youre basically then left to tell the customer to schedule for a tech, that they will be charged 60.00 for and not only that, probably wont fix their issue. This was by the far the worst job I have ever had to deal with. Not to mention the HIGH SCHOOL Production Floor atmosphere. Not to mention. The location is terrible, as for the lady who was shot and robbed in broad day light here. I really hope she sued them. Cause security was on duty at the time, and not to mention. MEN are always prowling this location, as it is in a bad location of COLLEGE PARK.
Learn Call Center Ethics
They will find a way to take everything you earn back from you.