Customer Service Representative (Former Employee), Youngstown, OH – July 18, 2014
A day of work at VXI is as follows: Walk three block from car to work, elevator to fourth floor, put belongings in padlocked storage, get to work room, boot up computer and pull up necessary programs, work call after call with minimal space between, unless you're a smoker, and get shouted at all day by the people you're trying to help. I learned that – more... I hate call centers. The management was never within earshot at the perfect times. My co-workers would talk consistently - with unfiltered, unadulterated, unsupervised vulgarity - about the most inappropriate of topics for a "professional" work place for the remainder of their shifts, of which they usually didn't stay for the full duration of. The hardest part was bringing myself to deal with it everyday. The best part was not coming in. – less
Solutions Architect/Sr. Project Manager (Former Employee), Los Angeles, CA – July 10, 2014
Cons: very shady company
Upper Management does not care about its employees. Shady dealing when IT smuggles hardware to Asia to avoid paying custom fees. Cheap company that does not want their employees to succeed. Will not accept suggestions from employees. Does not payout promise bonuses. No training offered except for those on telemarketing campaigns which are paid by the – more... clients. I am shocked that this company is still around. If this company continues to do business in this fashion they will be fined and or brought up for criminal prosecution. – less
Sales Support Agent (Former Employee), Youngstown, OH – July 1, 2014
Pros: loved working with customers
I enjoyed working there dealing with customers. The only issue is that things are unorganized. The first day at work my supervisor didn't even know she had two new people on her team. We were suppose to work at eleven and didn't end up working until two because she wasn't there yet and no one knew where me and the new guy was suppose to be at. We had – more... coworkers who talked really loud while others were on call to the point where customers asked why they were speaking so loud. – less
IT Site Lead (Former Employee), Tucson, AZ – June 29, 2014
Pros: free directv!
Cons: too many to list.
Try to work in a place that is still under construction, no air conditioning, daily or weekly restrictions to different parts of the building, limited restroom access, for starters.
A construction manager who continually lies to the management (in L.A.) about the progress of construction. Surprise fire and/or building inspections that close down the – more... building. Power goes out at random times during the week.
Incompetent management, accounting, loud and abrasive call center supervisors with a penchant for unwanted physical contact.
Busy high volume call center with a lot of room for advancement.
Customer Care Agent (Former Employee), Canton, OH – June 26, 2014
Pros: paid training and incentives.
Cons: short breaks. very expensive healthcare plans. team leaders and supervisors unwilling to help.
Good job for someone with customer service experience. Training classes were fast paced and very informative. Some policies concerning verbiage and language while talking to customers were a little too strict. I did not feel that I could be myself and provide the best possible customer service knowing that my calls were being monitored for the correct – more... VXI language. I felt well-informed as far as the technical training went, but felt that individual training once I was on the phone was less than adequate. I was expected to use the proper terms, talk to the customer and navigate through several computer programs at the same time, with no one around to offer assistance. – less
VXI was a fun place to work. Offered great incentives for its employees.
Sales Representative (Former Employee), Los Angeles, CA – June 19, 2014
My experience with VXI Global was not favorable. The working conditions were not the best. The building was infested with bugs and the cleanliness of the building was not kept. Since then I understand that they have moved into better working conditions and are under new management.
Tier 2 Technical Support Agent (Former Employee), Canton, OH – June 3, 2014
Pros: the compensation
Cons: the unstable work environment.
VXI taught me a lot about telecommunications. The on the job training is great. A typical work day involve helping customer's troubleshoot their cellular phone's,answer billing questions and provide warranty replacement devices.
Customer Service Rep /Supervisor (Former Employee), Los Angeles, CA – May 27, 2014
This is not a company anyone wants to work in. They dont know how to value their employees, if anything they harass them to the point they make them want to quit. There is no equality in that job, while some agent take about 50 calls a day some leave with just taking 1 call a day. They send emails stating how bad as a supervior you are but miss to ackjnowedge – more... when you are doinbg a great job. I dont recommend this job to anyone – less
Att technical support (Former Employee), Canton, OH – May 22, 2014
learned various different skills with this company, such as remote support, google training, the mentor bay, how to fulfill a customers needs and wants. How to deescalate a angry customer call and much more.
Call Center Representative (Current Employee), Youngstown, OH – May 13, 2014
Pros: free directv
Typical work day. Customer service. the hardest part of the job is dealing with the management of the Place. The most enjoyable part of the job our the employees of the job... Coworkers are Nice to work with. I learned patience and how to answer the phone properly
Customer Service Representative (Former Employee), Los Angeles, CA – April 30, 2014
Cons: uncomfortable violent workplace
A typical work day was me coming in jumping right on the phones taking incoming call from existing customers and or people looking to start up service. I actually liked the job I just couldn't deal with the violent behavior that the company allows to be present in the work place.