Property Manager/Office Manager
WV Lofts LLC - Morgantown, WV

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We are an Off-Campus Housing Complex in the Morgantown area who is seeking a highly motivated individual with excellent customer service and management skills. This position starts as a sub-contracted position with the opportunity for full employment when proficiency has been displayed in the following areas:

o Customer (Resident) Service
 Resident satisfaction follow-up related to maintenance requests and other inquiries
 Lease Enforcement (unauthorized occupants & pet, noise, other violations)
 Maintenance Follow-Ups
 Escalation of personnel and customer service matters to Ownership or Regional Management

o Billing
 Collections calls/emails and Associated Legal Action
 Responds to Billing questions
 Communicates credits/adjustments to accounting

o Resident Retention Event Set-Up and Staffing
 As directed by Leasing who conducts these events.

o Office Management - Procurement of Supplies & RS Forms

o Move in/outs process
 Ensures clarity of move-in and move out report assists our Maintenance Dept. with scheduling.
 Enters or delegates the entry of damage charges and communicates relief credit being applied.
 Manages document flow for daily work orders as associated with make/ready work.
 Maintains tenant profile documentation of damage w/ time/date stamp.

o Resident Surveys
 Provides, collects and reviews resident surveys regarding: completion of maintenance work orders, resident services & lease signings / move-ins.

o Communication of Expectations to Transportation Representatives
 Communicates transportation suggestions/complaints to Regional Management and conducts follow-ups with resident accordingly.
 Attends and participates in corrective action meetings with drivers.

o Liaison to Communicate Maintenance Ongoing/Unresolved Issues
 Communicates issues or incomplete/unsatisfactory work to Maintenance Supervisor. Then communicates the outcome, time to expect follow-up visit from maintenance or sets a usage visit from Maintenance Supervisor who will meet w/ tenant.

o Leasing (Does not directly oversee our Leasing Dept., but works in conjunction with)
 Refers lease related questions about pricing, availability, incentives and term (dates).
 Requests clarification on conflicting lease information or move-in/move-out dates.
 Is encouraged to make Regional aware of issues with personnel or hours of availability (inadequate coverage).
 Prepares call lists for and communicates strategy updates to Leasing for escalated collections calls.
 Escalates unresolved leasing questions / issues to Regional Management.

Please email resumes and cover letters only. No phone calls please.