Case Manager (Current Employee) – Raleigh, NC 27690 – May 9, 2017
poor managerial style (micro-management). supervisors constantly find something to complain about even when the position expectations are met/exceeded based on job description and additional expectations, which change daily. case managers are instructed to neglect client phone calls/emails per verbal instruction from economic service program manager, then employees are scolded. im very disappointed to say the least.
instructed to neglect clients in an effort to "meet daily numbers"
Health Educator (Former Employee) – Sunnybrook Raleigh NC – May 2, 2017
Horrible management. The position is a good one but management makes it unbearable and not worth it. management lies for each other so no formal complaint will ever be looked at. Overall a very demeaning environment.
Customer Service Representative (Current Employee) – Raleigh, NC – February 23, 2017
I enjoy seeing all the babies that were born and come back for their appointments and watch them grow for the last 9 years. Answer phones, verify insurance, translate documents, interpret for the Doctors
Social Worker (Current Employee) – Raleigh, NC – February 10, 2017
I work as a social worker with the mentally ill homeless population. I really enjoy my job. I have learned a lot about mental health diagnosis and treatment. The most enjoyable part of my job is helping others.
As an admin support I do not interact with customers. I enjoy my job in the support role and am comfortable with my management. Unfortunately the pay is not up to scale for an EA. The health benefits are ok but as they are everywhere else the price is going up and that is difficult for those with dependents. The other benefits, holidays, etc. are great.
Non-stressful environment and steady time sensitive responsibilities. Great cross training. Management could of been more professional. The cross training allowed me to become more efficient and effective in my duties. As a team leader I enjoyed meeting with and helping my co-workers accomplish their goals.
Respected when needing time off for appointments or un-forseen emergencies.
CASE MANAGER (Former Employee) – Raleigh, NC – May 7, 2015
A typical work day consisted of knowing you would help a very large group of people from the community. I learned so many things from extended customer service skills, dealing and interacting with the public better and most importantly how to be a case manager. Management was amazing and very helpful and knowledgeable. My co - workers had a lot of experience and knew their jobs to the fullest. The hardest part of my job would have to have been the training and also the most enjoyable, that is where I gained most of my knowledge on case management from.
Interacting with the public
That I was unsuccessful in passing my exam which led to my dismissal
Human Service Case Manager (Former Employee) – Raleigh, NC – April 25, 2015
Assisting families apply for Medicaid Insurance. I learned how to process all applications with a timely manner. Management was satisfactory. Some co-workers were a delight. Enjoyed working as a team member. Enjoy client environment. Hardest part of the job was getting along with some colleagues: and irate customers. The most enjoyable was assisting people get what was needed for their families.