Walden University Employer Reviews

Leadership is obsolete, high turnover, remove great faculty for weak faculty. Laureate and high level is not well educated without college level backgrounds.
Don't!!

I serve as a contributing faculty for Walden. I teach online graduate level classes on my own schedule. My day is flexible I log in when I have time and respond to emails, questions, discussions and grade papers.

Mentor Doctoral Business Administration mentee to write dissertation.

The company still operates as a small organization even though it is very large. Management cannot get their act together to take the organization in one focused direction for a consistent amount of time and feel the way to solve a problem is to hire more high level managers while laying off the "worker bees." There is also very poor communication from – more... the top down.

The parent company, laureate, is notorious in the industry for underpaying staff and not promoting employee advancement. While the health benefits are good, there is no actual human resources support. In my years there, there was never a person in HR I could go to for support or grievances. They are essentially set up to "hire and fire."

I know a lot if people within walden who felt extremely under appreciated. By the time I left, I would classify walden as having a toxic work environment for employees. I don't recommend working there if you want to develop a career and feel appreciated. – less

I work directly with students on a day to day basis, collaborating with the Advising Management and Co-Workers to provide accurate information on policy and procedures while impacting the student experience.

There is opportunity to build your own projects and research tests that allow me to work with many other student facing departments. This is my – more... favorite part of the job because I am able to move my experience in a direction that builds on my talents and learning goals.

My co-workers are my most valuable asset in this role and I look forward to spending my day with them. We build our ideas and projects by working together and supporting one another to succeed while maintaining our work in a fast paced environment. Deadlines can come up quickly in this role, and there are a lot of projects or campaigns going on at once. Although there can be stressful moments to meet deadlines, the support from staff and management ensures that we exceed our goals. – less

The days were 9 hour days that required enrollment of prospects in the educational programs. It is a high pace and constantly changing atmosphere. It was most rewarding helping students acquire their goals and dreams. It required intense dialogue with prospects to find what their true goals and objectives were. Enrolling a person is fine, but helping – more... assist with their dream is even better. I worked mostly with educators and found they needed a higher level of guidance when choosing the right nice. The masters programs required less, however speaking to true academicians was a true pleasure. – less

With federal deregulation came limitations on salary increases and bonuses, so this was why gave 3 stars on compensation. The health benefits and 401K is good. The position in question is repetitive but stable so far.

The majority of the day include making outbound calls to prospective students who request information about Walden University programs.
There is very little room for advancement though the company is very large. The best part about the job is flexibility to change and set the most convenient schedule for yourself.

As a student researcher most of what I did was toward my academic degree. There is nothing to be said in terms of actual employment because I am still a student of the university.

After going through the required three week training, I thought becoming an Enrollment Advisor (EA) was going to be a grand, fun, experience. Once I actually served in the role it was completely different from what I expected. The position is very numbers driven, with each EA expected to make 90 calls or more a day, or have two hours time on the phone – more... total by the end of the day. Be prepared to work at least one night a week, possibly a Saturday, and sometimes, they will ask for paid volunteers to work holidays. It can be a rewarding position, when you encounter someone who is excited about going to school, but at the same time it can be frustrating when you encounter those individuals who hang up on you, or who are extremely rude because you called their house, even though, they requested info about the school. The role is highly administrative as well, so just be prepared for the expectation of you being well balanced and having the ability to work under possible high stress environment, yet still make your calls, process your paperwork, and enroll the amount of students in which you are expected to enroll for the quarter, in a timely manner. The company culture really depends on the site where you work. The one where I worked was really big on celebrating holidays and birthdays as an office, and coming to together about once a week to talk about current things that were going on with each other, to break up the monotony,and the Enrollment teams were like family, so that helped to take some of the stress off of the position expectations. – less

The position requires a lot of multitasking and being able to be stressed in many directions. The compensation for the position isnt what it should be. I liked my coworkers and team. The management should know more information, there are team members who know more than the managers.

A typical workday is very busy and hectic. I have learned a lot about federal financial aid and its policies. The hardest part of this position is working without any breaks.

I enjoyed the direct communication with people within my field of study.

Walden University and its students value their instructors. The online classroom and Blackboard are catching on. Students and faculty expect prompt responses to inquiries. The school's missions of social responsibility and diversity are staples of the institution. Students come from all part of the country and the world to share their experiences, which – more... enrich others. The most enjoyable part of being a Walden Ambassador is sharing the good news with others. – less

Walden was my first "real" employer out of undergrad. I picked up quite a bit of knowledge on MS Office, Ultipro, Peoplesoft, and in-house database support while I was there. Most of my coworkers were friendly and helpful, although there was occasional strife between those of us "on the ground" in Minneapolis (working most closely to the students) and – more... the higher-ups in Baltimore. My only complaint with the company was that the constant hiring freezes kept us the grunts overworked, and that increased our frustration with management. Otherwise, it payed well and I left on good terms with all. – less

Called prospective student for the school if Psychology.
Walk them through the admissions process. Convert leads to students. Ready them for first day of classes.
I was passionate about working with the students.
Always met or exceeded my quota.
Great managers and VP of Enrollment
Excellent benefits, including a $28000 pay increase after finishing my – more... first year in the top 5 admission representatives.
Great corporate culture
Located in Baltimore – less

You will be happy to work at Walden if you don't like talking to your coworkers. Employer is most concerned about the bottom line. Would prefer you to send emails to students, instead of taking their phone calls. With the amount of money students pay, they should get top notch customer service, which Walden doesn't provide!

Walden's focus on student success & social change was a part of the daily operations, and the scope permeated each department.