I love the company as a whole. They do a lot for the surrounding communites with their community service projects and even do great work outside of the USA. Management is split up into four different areas and every employee reports to a different manager, depending upon their role. This can be annoying especially if your manager isnt there that day and you need to discuss something important. Some of the managers spend most of their time in the back of the store on their laptops but will peek their heads out occasionally to make sure the store isnt on fire! They do this all while demanding that the employees are greeting every customer that comes through the door. If we ALL are supposed to be a team, i feel they should leave the back area and lead by example. The store leader and asst store leader lead/coach through the other managers to the rest of the team, so when you hear feedback/criticism and you know it's from them, its very off putting because they wont relay the same information to you personally. The advisors hours get cut tremendously! They extended the store hours for the holidays and didn't tell anyone, but expected us to stay late to cover shifts.
On the contrary, there are some really great people that work there. All come from different walks of life and you learn so much from them. They (not management) encourage you to want to do better for the customers. They are all professional, friendly, and truly good people that give the customers a great impression of the company and the Atlanta location in particular.