A wonderful business in trash collection learning the residential & commmercial side of customer service
Customer Service Representative (Former Employee) – Omaha,Nebraska – August 7, 2013
A typical day was taking 250 calls with customers such taking payments by phone, setting up new & cancellations or making changes to service. I learned that patience is a virtue. Management is only as good as their staff. The co-workers were a lot of fun. the hardest part of the job is wishing at times you good do more for your customers if allowed. the best part of the job is at the end of the day when you know you have helped a lot of good people.
having a fun job to go to all week.
watching co-workers being terminated and then it's your turn.
preventive maintenance mechanic (Current Employee) – Fife, Wa – September 29, 2015
A safety first culture, caring and invested co-workers and outstanding management. Best infrastructure and support I have been around from the shift lead to regional manager. The company truly cares about the health and well being of it's employees. There are numerous benefits at Waste Connections that are not a typical in the industry. Communication is at the forefront and tremendous respect is given to each employee. The culture on the shop floor is one of growth and development. No co-worker has ever been too busy to assist or offer help when needed. Top of the line shop equipment that improves the safety and ease of performing the job/tasks. This is by far the best I have ever been treated by an employer. The one negative is that there are simply not enough mechanics to handle the workload. This results in a lot of overtime which affects work/life balance negatively. The pay is also below industry standard but the volume of overtime compensates for that.
Customer Service (Former Employee) – Monroe, NC – September 19, 2015
They have terrible management! Look under MONROE God Bless the USA, Inc. (GBUSA) on BBB, they have a F rating. They do not care anything about customers needs nor their employees . All the management is interested in is the Transfer Station that is being built. BEWARE!
Poor management, low pay, unfair to customers/employees
Long days, 12-15 hours a day. I furthered my knowledge in mechanics. Co- workers where okay. Hardest part of this job was dealing with management, that shop had two people going regional so if there was a problem they did not want to deal with it in fear of loosing their promotion.
customer service (Former Employee) – wichita, ks – April 5, 2015
The pay is decent, however, it is a lot of manual entry. In fact, I have never seen a company so...how do we say...corporated on breaking your hands and your back. The atmosphere is sick. If you aren't a drama queen...you don't fit in. Then if you are nice to the customer you get dogged on. They think you should be mean unless your getting a payment or getting some new service in. Management...I wont even go there..end of story.
Insurance, pay, co-workers, vulgarity, untrained co-workers and poor management
Truck Driver Class (Former Employee) – Harlan, KY – February 6, 2015
a typical day at work started at 530 am it was a very tuff job and it was dangerous but good exercise I enjoyed it till they changed our pay to a day rate we worked 60 hours a week lots of times with no overtime pay and if the company would have kept paying by the hour with overtime pay I would have still been there today just did noit like working all those hours with out over time pay I don't mind working overtime but I like to be payed for my overtime
Learned to identify and communicate with different levels of management, negotiate sales/contracts, communicate efficiently with various depts to resolve customers service requests.Learned the importance of communication and follow up. I enjoyed building relationships with my customers/co-workers and the benefits that came from it. Wearing the hat of Account Mgr/Retention/Billing/Sales Consultant could be a bit overwhelming at times.
great health benefits and the flexibility to work from home.
no car allowance/fuel card. a lot of turn around in management/sales dept.
To start to work and be call the manager and ask how to fix a truck that some one else work on. What did I learned the hard way because when there is no leader to show you what needed to be done you will have to fine out for your self. Management is open and close. At all time the general manager was very open and will help you with every thing you needed to do and know about your job. Co-workers They was very good to work around and with them lost of cross training. The hardest part of the job/ is to have to go to the shop manager to get something done over and over again just to get every thing done. The most enjoyable part of the job. Is to know that you know the job very good and it was a good thing that other location call for your help not the shop manager.
I worked there for 3 months management had there favorites. Also I did a two man job for one mans pay. All they care about is partying at college football games. Management had no experience and was hired because they were drinking buddies with the district manager.
Front End Loader Operator (Current Employee) – Rainier, WA – September 20, 2014
I work for waste connections 5 years and enjoyed the first two year then after that it went all down hill. If you are not good friends with the boss and didn't do activities with her after work then you were treated terrible. You would be picked on on a daily basis. The boss would allow her friends to take up to a hr up to two hr breaks and lunches and would be fine with that while trucks would be waiting to get loaded. The boss would put on a big show though when the bigger bosses would show up. An employee could do the same exact things in the yard as her friends would do but you would be the one who gets reprimanded if you were not her close friend even if you went above and beyond. Hopefully someday corporate will see this. Facts are facts.
bbq every friday
flirty with employees, only hires her friends, favoritism to her friends, only comes out to the yard if her boss shows up, you will get reprimanded on things you did not even do.
Poorly operated, worked 50 to 70 hrs a week salaried and that wasnt enough for the site manager. They want you to put the company first and your personal life second. Coworkers were awesome for the most part. Benefits were great, pay was descent. If you smoke, drink, and love guns you will be a favorite and youll get away with almost anything.
Roll off driver (Current Employee) – Hutchinson, KS – August 5, 2014
They promise a sign-on bonus but it gets paid in small portions. Management is horrible, very moody, cursed at employees often. Pay is very low. They messed up the insurance so my dependants were dropped.