During the first year of employment, only one day off is allowed (floater day). After one year of employment, an employee earns one paid week vacation. This means that in TWO YEARS, a person only gets ONE WEEK off to be with their families or to have a vacation. Unpaid time off is not an option, nor are you allowed to leave early... ever! The phones turn off at 4:30pm and clock out is at 5pm. If you're finished with your work and have absolutely nothing to do, the company would rather pay you to twiddle your thumbs than let you leave a few minutes early to be with your family (my manager confirmed this). Also, putting in extra time to get the work done is not rewarded in any way other than OT pay. No matter how many nights you stay late, you can never leave early even if it's for a one-time occasion (manager confirmed this, too). In addition to the time off policy, the place is a boys club. The drivers get away with skipping customers or creating their own routes, and all of the problem solving/blame falls on the CSRs. It's a thankless, stressful, frustrating and unsatisfying position which offers no advancement in the company.
Very good and affordable benefits
Time off policies & management