Pros: Benefits, Pay, Hours if you are not scheduled on weekends, Location
Cons: Unorganized, Job security, Management
Great building and location, typically everything is on one floor. Unfortunately there was a mass layoff option that came into place after a few years of me working there for salaried employee's. The hourly employee's were fine but they did give a great package if you volunteered to leave.
Overall very messy company, they are reactive vs. proactive. As a rep or supervisor there are going to be a lot of unhappy callers, companies or people that do business with this company. Even if you are one to take responsibility, there is just no way to fix all of the issues this place has. It's too many departments and sectors of the company that cannot be reached to handle one thing. Waste Managment in Windsor, CT cannot even call another state's WM for an issue, you have to email even in the case of a true emergency.
If you simply want a job to do and do not care about the long run, you may be fine here for 2/3 years but longer than that, I wouldn't even bother.
No cafe, they have vending machines so you have to order out, always calls holding, high turnover. Manager/Supervisors are barely meeting with their reps.
Company does offer WFH for call center employees.