I have been at this company for 2 years, sure they have huddles were you can earn points and shop on their website, but when on the phone with customers, there are some that are not happy.
Missed pick ups of trash, recycle, yard waste, explaining to customers about their billing when it comes to price increases, on some occasions instead of telling us about mandatory overtime and only a 30 minute lunch break, weeks in advance, they tell us in the last minute. When working a 10 hour shift and based on the call volume, they usually force us to take a 30 minute break, not enough time to relax or eat. I feel like a robot in this company
Short breaks, angry customers that are never satifies