Customer Service Representative (Current Employee), St. Louis, MO – December 12, 2013
Pros: occassionaly company paid lunch and benefits
Cons: pay, hours, training, micro managing, stressful calls, unsupportive internal departments, and no appreciation for the employees.
Working in the call center is very stressful. Management liked to micro manage and never showed empathy and avoided helping front line employees. Management would have meetings over issues about customer bills being increased with fees and never took the initiative to resolve it unless the customer calls in to report our error. Policies change everyday – more... no consistency. They screw you out of bonuses by making it impossible to meet the targets. Your expected to rush the customer off the phone and still resolve the customer issue under 2 minutes. The pay was ok considering upper management would get paid better than those really working and merit pay freeze for years. Schedule changes with no real compassion for people who are single parents or family oriented. Lord forbid you are sick they just screw you around. No opportunity to get promoted from within unless you snitch and kiss management's butts. No real training when helping other call centers just read this paper and take calls. Your own manager can't help you just call or email the people on the training paper. You don't value your employees and your customers. – less
manager (Former Employee), Plymouth, MA – December 11, 2013
Pros: trash seems to be rescession proof.
Cons: low pay long hours
I worked for WM for 10 years 6 and sometimes 7 days a week.... Mid management refuses to tell the truth about the facts of how much time and equipment it takes to get the job done. OT is not an option it is mandatory. Some of the oldest equipment in the industry can be found in the northeastern part of the country therefore the down time per unit magnifies – more... the need for OT! Upper management has such a "Crony network" I do not see this company changing no matter how much advertising they do during all pro sports venues. It could be better but I do not see it happening with the current structure! LOW pay is an understatement. Some Route Managers are on SNAP and their children are on the free lunch program... – less
Job Site Foreman (Former Employee), Sarasota, FL – December 11, 2013
Pros: good pay, good benifits, and i like being in a leadership role.
Cons: was a bit dangerous, and was dirty work.
As a site foreman at the landfill I enjoyed the supervisory possition. Landfill makes it sound nasty, but in fact I was in a part of the landfill that only handled construction debrees. I like to operate heavy equipment and I feel that I am good at it. I have operated about every kind there is both above ground and underground. Not really sure why, – more... but I also love the office work of being a supervisor. The computer work and paper work appeals to me. – less
Heavy Equipment Operator (Former Employee), Surprise, AZ – December 10, 2013
Pros: benefits and co workers
Cons: short breaks
when i first started to work at a mrf i thought it was hard feeding material on to the conveyor belt because of the heavy equipment,but after a few hours of learning how to drive the machine and how the recycling process works it becomes really fun.
Disorganized management structure. Growth too fast.
Project Specialist (Former Employee), Windsor, CT – December 10, 2013
Pros: great company to invest in and the ability to learn about waste disposal and hauling
Cons: disorganized management structure, inability to recognize and nurture talent and persistent infighting.
This is a great company to invest in and be apart of if you are on a management level or consulting. However as a Project Specialist, under the umbrella of Customer Service, there are many obstacles and "politics" that are present and make it difficult to advance. The environment is more of a who you know and not what you know. I chose to move on once – more... I realized there was no longer advancement opportunities for me without "playing the games" associated with moving forward within the company. Typical day was to come in and gather information to respond to escalated corporate issues. Those issues were the result of missed deliveries, pick ups, billing and corporate project rollouts. – less
Truck Driver (Current Employee), Kingsport, TN – December 4, 2013
Pros: good pay and benefits
Cons: no management
very mentally challenging trying to plan n schedule a full days route when you are only allowed to see half of it.Management is new and not very knowledgeable of the business.I get along well with my coworkers.I enjoy being outside ,not being stuck in one place all day.
Inside Commercial Representative (Current Employee), Lombard, IL – December 3, 2013
Pros: was a good company.
Everyday is like walking into a new job. Never know what is in store for you. No consistency, no training, your given a piece of paper and told to learn between calls. Management plays favorites. As long as you agree with every single twisted idea they have, you should be okay. Sales don't matter in this sales department. Just kiss enough corporate – more... behind and your good to go. Your opinion means nothing. Mandatory Time Off, meaning you drive to work, get there, then made to go home without pay. Their customers are treated horribly as well. Extremely high turnover that their customers are put into a call center merry go around if they ask to speak to their sales agent, that would be because the agent was either let go or has quit. – less