PERSONAL CARE REPRESENTATIVE (Current Employee) – Taylorsville, UT – January 11, 2018
you're assigned a certain amount of participants and you fallow up with them weekly depending on their child's usage in the program for the week. You would build a relationship with the participants and made sure you would help them build a routine to have their children succeed in the free in home kindergarten preparedness program that they are enrolled in.
Early Education Specialist (Current Employee) – Taylorsville, UT – February 1, 2018
Waterford Institute is a successful and rapidly expanding company that has captured the attention of thousands of parents, teachers, school legislators, students, academic liaisons and advocates. Blazing the trail in early education, Waterford’s “UPSTART” program specializes in providing children with high-quality Reading, Math & Science curriculum. What sets “UPSTART” apart from others is their technology-driven approach. The Waterford UPSTART program allows pre-school aged children the opportunity to learn, grow, and develop academically to prepare for kindergarten in the comfort and convenience of their living room on the computer! And best of all, the kids LOVE it! The proof is in the pudding; Waterford’s UPSTART program has 10 years of solid research and studies that prove children who used the program have 2-3 times the learning gains and advances than their peers who did not use the program. Can you imagine the excitement and confidence of 5-year-old who can start the first day of kindergarten READING and WRITING? And that’s just the beginning... Waterford is an incredible company who is on a mission to make real impact— and school legislators are all eager to jump on the bandwagon from all over the country because of the results. The UPSTART team is passionate about early learning and granting young students of various backgrounds and circumstances the gift of education. If you are lucky to join their mission and catch the vision, you will see and understand why Waterford’s UPSTART program continues breaking ground in the academic world and grabbing media attention nation-wide.
Outreach Coordinator (Former Employee) – Taylorsville, UT – August 21, 2017
The job was fantastic and the program is very effective. However, the management is very demanding while not willing to do much work themselves.They are very hypocritical and nice to your face but talk badly about you behind your back.
Early Education Advocate (Current Employee) – Taylorsville, UT – July 21, 2017
Upstart is honestly one of the best products for young children. Upstart children make great strides and learn very quickly. It amazing to see a small child learn as much as they do in a little under a year. I would hate to see Upstart fail because the company itself can't value their own employees. In my experience, while working for Upstart it was rewarding to see families and work with children, but it is a terrible atmosphere. When I started there, it felt like great opportunity. There seemed to be opportunity to move up, and get promoted, but the longer you stay the more you realize that's the farthest from the truth. After the company was taken under new management, micromanaging, disrespect and under appreciated employees became the norm. Even if you did as you were told, kept your head down, their disorganized mindset would leave you feeling like you weren't appreciated and valued. Honestly it's degrading.
The Upstart program
Management, undervalued employees, and a micromanaging atmosphere
Director of Professional Services (Current Employee) – Sandy, UT – July 2, 2017
The CEO is wonderful and mission driven. Once can feel his passion for helping children. The company has great and passionate employees but there seems to be a lack of balance in work load which can make some departments feel over worked while others are not.
Personal Care Representative (Former Employee) – Taylorsville, UT – June 8, 2017
It used to have a wonderful office culture. While it was a call center, it never felt like one. We all were buddies, got work done, and all was gravy. Then, they moved the call center director into our offices, and everything changed. First, they fired the call center director while she was out of country with a text message. After that, it became competition among team leads for survival. About 10 people quit shortly there after, increasing everyone's work load as they couldn't replace people fast enough, on top of that, they terminated a few of the most personable service representatives. Most of the team leads, and the call center director are great by them selves, but, they are under a lot of pressure from up above.
Customer Service Representative (Current Employee) – Taylorsville, UT – May 31, 2017
While this product opens up incredible doors for families who are lower income and even families who aren't, the job itself is not wonderful. Management is never clear about what it wants and how to do it. There are often training meetings but instruction is poorly prepared and is not concise. Recently they have changed management and it has only gotten worse. The environment used to be really laid back and comfortable until management changed. They are trying to add more structure but are inconsistent and confusing about what they actually expect of you. The team leads are usually hypocritical because they are the chattiest of them all but love to attack other employees.
Talking to the families and hearing about the child's progress is so special and makes the job great. Not necessarily worth the environment though.
breaks include bathroom time so try not to stay hydrated.
School Relations Specialist (Current Employee) – Sandy, UT – April 19, 2017
The product itself is good but the company seems confused as to the direction it wants to go. It is the only software company I know of without a CTO (hence the product is not as good as it should be). Some employees don't seem to do anything while others work hard at their jobs. That can be typical of institutions that receive government funding.
Steady job with clear expectations. Easy to work with management.
User Support Representative (Current Employee) – Sandy Utah – June 1, 2015
It is a fun and easy job that as long as you do your work you will meet and/or exceed expectations. Work environment is great, co-workers for the most part are easy to work with. Good mission that the company has.
Clear goals. Simple job duties and ability to excel easily.
Early Childhood Advocate (Former Employee) – Sandy, Utah – February 12, 2015
We worked individual sitting on our desk receiving and making phone calls. This place was like a call center where we do out bound calls but we also receive in bounds calls as well. We were doing preschool at home program. We helped parents with their children registrations and we also training them how to use the computer program at home. I learned so much from all my co-workers. We were all very good to each other. We celebrate many birthday and he have a lot of potlucks where we tried a multicultural varied of food. There was not any hardest part of the job. We pretty much enjoyed everything.
Java Developer (Former Employee) – Salt Lake City, UT – July 9, 2012
A typical day would start with looking at the JIRA task board for tasks that were still open by the team and working on those tasks. Most of the time these were bugs but we would get a new feature to work on every other sprint.
We worked in an Agile environment where one of the developers would act as a Scrum Master for a sprint. Each sprint contained 2 weeks and our team consisted at one time of 2 developers and 2 quality assurance testers. We worked with developers in an off-shore office.
The hardest part of the job (and most rewarding and enjoyable) was when we were giving new tasks that we had no experience with and implementing new components from said tasks.