System implementation and employee standards need to be number one priority and currently they are not Waterton’s main concern.
Community Manager (Former Employee) – Phoenix, AZ – July 11, 2013
Overseeing a 576 unit community is always a challenge. However that challenges can be minimized when systems, proper training and clear company standards are set and upheald.
The property that I managed for Waterton's had a lot of potential for being a top A property. I set goals and laid out action plans to help this property succeed. Since I was not given the authority from upper management to implement these changes, no progress was made. The staff became confused as to what my roll as property manager was since I was given all of the responsibility of being manager but had no authority to hold any staff member accountable thus restricting employee and company growth.
I have been in property management for many years because I love this business. Despite the rollercoaster of drama and human emotions I experience, I have developed a balance between keeping residents satisfied while maintaining the integrity and professionalism of the company. I believe there is always a way to create a "Win, Win" solution.