Customer Service Associate (Former Employee), Upper Darby, PA – June 25, 2014
A day working for Wawa can vary depending on location, position and time of year. Working in the stores, the pace is very fast and you're on your feet for 8+ hours a day. Wawa takes great effort in training all of its employees and there's always something new to learn. For the Customer Service Associates pay is what you expect and there's always opportunity – more... to move up. For people in this position you can be expected to do a wide task of jobs such as register, deli, simple maintenance, cleaning and stocking.
For the lower level managers pay is ok and what time you work or what you do can vary by title and even store to store. In general all lower level managers are expected to do the same tasks as the Customer Service Associates, plus things as inventory control, ordering, cash management, resolving conflicts and running store operations if the Manager or Assistant Manager isn't there. On some occasions these positions are also expected to attend meetings, make the store schedules and fill out reports.
The General Managers & Assistant Managers get paid very well and receive bonuses for success. These positions run the store and do all the tasks as the position below them, plus attend meetings a few times a month. The con about this position is the stress involved. Since there's only so many stores and so many people wanting to move up to these positions it can take awhile to move up to these positions. There's also the expectations of meeting quotas and GMs can be demoted or move to lower volume stores (which can mean less pay) if they don't meet these expectations. On the plus side if you exceed expectations the GM can move to higher volume stores. – less
Customer Service (Current Employee), West Chester, PA – March 25, 2014
This company has many opportunities for motivated individuals to move up the career ladder. A typical day is first evaluate what you will need for your upcoming shift, follow guidelines to make sure you have what will be needed in place. Take care of each individual that comes into the store according to their needs. Make sure you have cleaned up after – more... yourself and make the store as prepared as possible for the next shift. The biggest demand is making sure to manage your time well, there are certain things that must always get completed, and there is the unknown that always comes when working with the public. The most enjoyable part of the job is the interaction with the customers, keeping them coming back each day for a positive experience. The management team is quite capable and willing to make changes for the good of the company and its customers. The co-workers are hard working individuals, doing their best in a high passed work environment. – less
It's a good place to work, depending on your work ethic.
Customer Service Associate (Current Employee), Bel Air, MD – March 15, 2014
Pros: annual raises, chance to move up in management
Cons: depending on location, bad management and wages.
I have worked for Wawa for 2 years now and it's been rough at times, but there's one thing you can always get, hours. They always need someone to pick up hours every week. The problem that I have with Wawa is that I was started at a very minuscule wage compared to others, so even though I have been there for 2 years, people are starting out at a higher – more... wage than I am currently making. You do get an annual raise, so as long as you actually try and do well with the job, you should be compensated accordingly. The management is also kind of iffy. Since I've worked there, I've had multiple managers that I have liked and enjoyed working with, but they always end up getting bullied by the higher up management until they quit. I'm sure that is also dependent on the store you would be working at, but it is worrisome to me. – less
Shift Manager (Current Employee), Stafford, VA – January 20, 2014
I love working for wawa. I enjoy being a part of peoples everyday lives and bringing smiles to their faces. wawa is a very fun place. I've learned how to manage my time so the shift runs smoother, take other associates needs and abilities into account as I plan my shift. Most of my coworkers are very outgoing and fun to work with and have passion for – more... what they do. we are always willing to lend a hand to each other. The hardest part of this job is dealing with unruly, rude customers. I take care of my associates and am quick to show rude customers the door, pending their level of misbehavior. – less
Wawa is a good company with much growth in its future
Fuel Manager (Current Employee), New Jersey – December 29, 2013
Pros: great benifits
Cons: can't leave on break
A typical day at work is actually fun. I enjoy going into work and enjoy seeing the different things day in and day out. I've learned great customer service and I have learned how to be a great leader, delegation skills, as well as how to discipline my associates. The management is very understanding and easy going. The hardest part of my job would – more... have to be the random rude customers. The most enjoyable part would be how great the environment is. – less
Customer Service Associate/Cashier (Former Employee), Norfolk, VA – September 19, 2013
A typical day at Wawa consists of greeting all customers, seeing all the regulars and getting familiar with what they order. Making sure everything is in code and fresh. Stocking shelves and keeping everything organized.
Cashier/Shift Leader (Former Employee), Philadelphia, PA – August 8, 2013
Pros: meeting new people and learning new things
Cons: short breaks because of fast pace environment
A typical work day is being on time, setting up stations ready to start the day. Fast pace, being alert and focus. Having great customer service skills, greeting visitors with a smile with eye contact.You should always treat people the way you would like to be treated. Respect goes a long way. The hardest part of the day was not able to take a sufficient – more... break because of high volume. The most enjoyable part of the day was enjoying the atmosphere. – less
Shift Manager (Current Employee), Franklinville, NJ – December 27, 2012
A typical day at work involves setting up product and ensuring a business ready environment. Within my time at Wawa, I have learned how to complete inventory audits, order inventory, receive inventory orders, ensure customer satisfaction, and cash management. The people that work at the company make the job more enjoyable as they are all friendly and – more... have a team effort attitude. – less
Customer Service Manager (CSM) and Safety Manager (Former Employee), Bricktown, NJ – October 15, 2012
Pros: the whole work experience
I would have to say that the whole staff, corporate as well as store wide, are the best crew of people that I have ever worked with. I loved not only the social part, but the physical labor part of the job.
Fast paced work environment at a convenience store
Shift Manager at WAWA INC. (Former Employee), Toms River, NJ Store 8307 – July 17, 2012
Pros: free coffee
Cons: the politics were always a problem at every store i worked at.
Filling back stock and cigarette's,taking out garbage,putting the order's away, filling the cooler,sweeping,cleaning dishes,doing paperwork in between when you have time,and taking care of customer's is basically what you do on an everyday basis. I learned management skills, as well as multitasking skills.I had some great co-workers and managers at – more... WaWa and some not so great.The most enjoyable part of the job was interacting with different people.I loved my customers and they loved me.I always had a blast at register making everyone laugh and smile.The best part of my days at WaWa was making sure my customers were satisfied and had a great experience at our store. – less