Insurance Specialist
Waycrosse, Inc. - Wayzata, MN

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Title Insurance Specialist
Reports to Manager, Insurance Group
Date August 2013

General Overview
The Insurance Specialist works closely with the Manager, Insurance Group. They are responsible for assisting in providing daily support for the insurance services including personal lines, commercial lines and medical insurance coverage. Included in this support is responding to questions from Waycrosse staff and from family clients, claims management, calculation of premiums, and managing coverage changes.

Key Areas of Responsibility
Support and monitor personal lines insurance on a daily basis including 45%
- Responding to calls and requests
- Review, approve and submit invoices for payment
- Contact insurance agent to bind coverage
- Coordinate, monitor and complete work compensation audits
- Claims management
Support and monitor health insurance coverage on a daily basis including 20%
- Calculate premiums, co-pays, deductibles, and co-insurance for family clients
- Compose medical and dental reports for family clients
- Prepare reports for M Trust
- Respond to calls and requests
Assist with commercial lines on a daily basis including 20%
- Review and calculate approved commercial lines information
- Contact agents with pertinent information to bind coverage
- Respond to calls and requests
Provide Go File Room management for Insurance Group 10%
Prepare client book materials as requested by the Family Advisor Group 2-5%

Professional Qualifications

  • Minimum 2 year college, undergraduate degree preferred
  • Knowledge and experience of property/casualty/medical/life insurance plans, administration and claims management – medical insurance plans preferred
  • Strong organizational skills, attention to details, follow up and ability to multi-task
  • Ability to build and maintain relationships with clients, consultants and Waycrosse staff with a service aptitude
  • Experience working with insurance brokers preferred
  • Superior interpersonal and verbal and written communication skills
  • Proficiency of Microsoft Excel, Word and Outlook required
  • Must maintain a high level of confidentiality and sensitivity of information
  • Must display positive attitude in managing interactions with others inside and outside the company
  • Must be a self starter/directed and work effectively as a part of a team
  • Ability to work well under time pressures and frequent interruptions

Working Conditions
The physical working conditions of this position include an office environment where sitting and working on a computer for extended periods of time are common.


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