Wayfair Employer Reviews

This job was nothing but a joke in my opinion (Hebron location anyway). You went in blind, with poor management and no goals what so ever. This company is new, and was ranked one of the top 10 by Forbes, but they clearly didn't observe this location. Starting with the supervisors to the plant manager, this place was insane, you did the same job every – more... day, with no room to grow, and on top of that no one knows whats going on. You may come in and work 8 hours, or at a moments notice 5 minuets before the end of shift you find out your working 10 hours. There was no safety team, nothing for cleanliness (5-S), and no real clarification on rules. Oh and no to mention they start off with temps, and you could be there for GOD knows how long before they hire you. – less

Wayfair is a great first job out of college and a great way to learn about such an evolving industry.

Wayfair provides hard working employees a lot of opportunity to advance his or her own skill set and assume a high level of responsibility. However, the pay is not up to industry standards. People go to Wayfair to get experience for a few years and leave. The turnover rate is high. Monetarily, they do not value their employees-which is really sad.

Some good benefits working here. Great co-workers and strong growing company. Both Owners work in the same space as their employees and work very hard, leading by example. Unfortunately the one drawback is their company is 80% under paid recent grads. While they offer a great entry for newbies, the turn over rate is high. But if you can get the $$$ – more... you deserve then its a great place to work. Office space is a bit stuffy, in my opinion id rather have my own space in a cubicle than share 1 giant desk with 6 people not being able to ignore your neighbor when needed. – less

Wayfair is one of the most fun places to work! It's completely open, with no cubicles, which promotes conversation and the ability to educate and learn from each other. The benefits are great, as well as all the little extras: Bruins, Celtics, and Red Sox season tickets; Summer and Holiday company outings; Huge game room overlooking the entire city – more... of Boston. – less

A typical day of work consisted of 50+ written emails with rest breaks about once every 20-40 minutes. Emails were monitored based on the number in a day, quality of the message and time it took to compose and send each message. The environment was social and comfortable, and the management was generally responsible.

I gained valuable customer service – more... skills throughout this position that I am able to use in everyday situations. Our job was to ensure customer satisfaction, provide empathy in damaged orders and do so in a timely matter.

The hardest part of this job was that it became tedious after a long period. Workers are generally in this entry level position for 2-4 months before moving onto phone calls, however those positions were not available and it became strenuous in the long wrong. It also took a strain on my eyes to stare at a computer screen for long durations, I felt my physical health was at risk in this position.

I met some fantastic people and often went out with coworkers at the end of the day, I still maintain connections with many people I enjoyed working with. Wayfair is a fantastic working environment, I do not hold any contempt for being let go as I gained a lot from my experience. – less

Wayfair cares about their employees involvement with the company.
I go into work at 7 am- 5pm and work on emails all day assisting customers. Management is always willing to help and get things done quickly. Hardest part of my job is getting a schedule that will work with my school. I enjoy all the people at the center and making new friends.