A typical day at work is getting signed in to take calls, do follow-up tickets for the day, address special support tickets (customers that request to be contacted about an issue), respond to all customer emails, and weekly I send out team reports on stats, goals, and motivational quotes for my manager.
I learn something new every day in the position I am in. It has it's challenges but the people I work with assist and believe in team work however we do get the option to be independent I am one that enjoys both.
I love my current manager she is new but she is going to accomplish great things here. The manager over the entire department can be more difficult to work for but I have not had any problems and am well liked.
The culture here at Wayfair is transparent and we are constantly changing so you have to adjust easily to change. Everyone is a team player and will help everyone day to day if they can.
The hardest part of the job is sitting all day. I do love helping the customers but for years I was always working on my feet. Being a Delivery Specialist can have be difficult at times but every job will have it's ups and downs. What I enjoy most about being at Wayfair are the people I get to work with everyday and the customers.