Certified Medical Assistant (Former Employee) – Troy, MI – January 11, 2017
This place is horrible. The dmc hospital even ended their long contract with this company which will probably leave alot of people out of work... Managers aren't exsistent and I haven't had a raise in 3 years... I finally put in for resignation along with physicians, nurses and more staff. This is a huge revolving door... Don't waste your time working in that dump!!
MOA Float (Current Employee) – Dearborn, MI – October 29, 2016
Too many levels of management You are never recognized for anything you do, the physicians resign left and right. Op Specialists play favorites and let people that dont do their job get away with anything and everything. They send you wherever they feel even if you arent a floater.
N/A (Former Employee) – Detroit, MI – March 19, 2016
It is a good company to gain human resources experience, At the time I was employed, the management team was great as well as my co workers. The organization offered incentives for employees (i.e. tickets to sporting events, concert events and etc.).
Medical Assistant (Former Employee) – Detroit, MI – November 3, 2015
A very Excellent place to work at. The team was very helpful fun and responsible. This was a place where the management team treated you like an adult and talked to you with respect. I loved working with different people and being able to help others. Working there i was able to learn new things and develop new skills. Some of the things was challenging but with the right people and the right help i was able to make it happen.
Triage Nurse (Former Employee) – Detroit, MI – October 8, 2015
The most enjoyable part of the job was doing and obtaining what the patient needed or required. This happened very infrequently. I learned very early in my nursing career, if you wanted anything done correctly, you had to do it yourself. Some of the patients were very rude and demanding; others were just the opposite. I miss some of my ex-coworkers and doctors, but I don't miss any of the drama that occurred.
helping patients occassionally
staying late to finish work that should have been done by others
A wonderful staff, a great place to work with an outstanding benefit package.
patient phone coordinator, and Medical assistant (Current Employee) – Dearborn, Michigan – July 20, 2015
I worked with an amazing staff and a great group of Drs. It was great to come into the office work an eight hour shift and have a great time doing it. The management always gave us props for doing a good job and also we did receive a lot of perks.
Patient Appointment Coordinator (Current Employee) – Troy, MI – July 9, 2013
A typical day at work is busy with calls to schedule appointments and other items. I've definitely learned how to multitask and brush up on my customer service and decision-making skills. The management is fine. They try to make good decisions that help their employees and that are in good standing with our corporate policies. My co-workers are awesome. It feelings like a real second family when we come into work everyday, especially on holidays. The hardest part of the job is taking the large volume of calls everyday and the most enjoyable part of the job is when I can make patients happy.
Overworked, underpaid, understaffed place of employment
Certified Medical Assistant (Current Employee) – Rochester Hills, MI – April 14, 2015
Not paid enough Physicians obsessed with financial income Lack of quality patient care Lack of integrity Inappropriate behavior among ALL employees So short staffed that medical assistants are working numerous doctors at the same time every day
Staff Accountant (Current Employee) – Troy, MI – March 2, 2015
At UPG, the work load is very fair. I wish there was more opportunity to grow with the company. The employees are are very friendly in my department and that is definitely the best part with this company.
Audiologist (Former Employee) – Rochester, MI – June 18, 2016
To anyone reading this review; you are much smarter than I was! I did not bother to read any reviews before accepting a position with Wayne State UPG. My immediate co-workers were great to work with, however management within my department was absolutely horrible, and I was forced to leave.
Employees are not treated with respect in any way. I was treated rudely by management from day one, having never even met any of my managers. Not one of them bothered to call or email to introduce themselves before I started receiving rude emails about routine invoices for hearing aids. I have never experienced anything similar.
I have a doctorate degree, but was treated worse here than any other job I have had; even back when I was waitressing during high school my managers treated me more like a human being. I have never left a position because I was unhappy until now, and I have practically been forced out after only a few months.
I found out right after taking the position that there has been a high rate of turn-over in my department, and now I know why.
Multiple co-workers have the same complaints, there is no interest in good patient care, they only care about money and revenue. You will be stuck in the same position with no advancement or opportunity for raises, and you will be expected to work long hours, 50 plus for a salaried employee. If you try to improve care for your patients your ideas will be shot down.
There is absolutely no administrative support for clinical staff. Administrative managers have no clinical experience and no interest in understanding theirmore... doctors concerns or the patients needs. I was forced to provide terrible customer service by the working conditions. When I tried to reach out to mangers with even the smallest issue or question I was brushed off and given no help. Good riddence, I will never make this mistake again.less
None. Patients were the only positive.
Management, lack of focus on patient care, poor treatment of employees and poor compensation.
Literally. The Absolute WORSE place I have ever worked.
Triage Nurse (Former Employee) – Troy, MI – June 17, 2015
Worked as a triage nurse in the call center (Consumer Relations). If you are a nurse who wants the best for your patients.....This is NOT the place for you. You are a message taker to very angry, neglected patients. You will find yourself literally begging the clinics to follow up on patient requests. You are Not a Triage Nurse. Management has absolutely NO clinical experience. The relationship between the clinics and the call center is poor. HR and management are paranoid and afraid of the doctors. Unlike us nurses, who are capable of communicating with physicians openly and constructively, HR is horrified of them. If you, as a nurse attempt to facilitate communication between the two VERY SEPERATE entities that by the way, happen to exist under the same umbrella without permission from leadership...you will be FIRED! Never bring a physicians attention to the call center because they are paranoid and afraid to deal with the doctors. Even if it is for the betterment of the patients you care about. This is the DUMBEST place I have ever worked. Don't leave your current job for this unless you work in an Outhouse, because this is nothing more than a DUMP. Good luck if you still want to accept a position there. Also, work/life balance sucks because they want you constantly on the phone. Clinical staff are required to work until 7pm most days, without compensation. You are supposed to leave work at 5:30. I stayed there 90 days and left. No way Jose!