Continued cost efficiency and revenue gains do not have to come at the expense of the customer experience; they should be a direct result of it.
Since 1995, WDS, A Xerox Company has been dedicated to helping both service providers and end-users get the most from their wireless products and services. Today, by optimizing the entire process of launching and managing wireless products and services, the company enlightens its customers with the knowledge and efficiency needed to deliver the best possible customer experience.
To us, the wireless customer experience is more than just the latest touchscreen or user interface; it's an appreciation of the device, network, service and the journey that the end-user passes through as they interact with their service provider.
By focusing attention away from 'managing' customer experience problems and towards resolving the cause of an issue, and by sharing business critical intelligence through a common platform, WDS achieves the continued savings and improvements that naturally lower the support burden and improve end-user profitability. It's this ability to help customers identify preventable issues, improve future products and services and build long-term, profitable relationships with end-users that means many of the world's most recognizable mobile brands now trust the outsourcing of their user experience to WDS. – less