Pros: there are some great people that work there.
Cons: low pay, hostile work enviroment, 96% annual turnm over rate.
If you are looking to get a calling center job and know what you are signing up for this place might work for you. There are a lot of friendly people with positive energy that try to make this stressful and not so pleasant job fun. If you do the job right, meet the statistics requirements and don't take irate customers personally, it is not so bad. There is a huge cafeteria with pool table.
A lot of overtime opportunities if you are looking into making extra money.
Typical day: once you get on the clock, non stop inbound calls, two 15 min breaks and 30 min lunch.
The job doesn't pay enough considering the stressful nature of work.
Majority of customers are irate and not satisfied with the Verizon Wireless Service. There are many times when you are not in power to do anything to resolve the customer's phone issues.
There is a large percentile of customers that don't know how to use the phones, which can be frustrating since these calls are time consuming and you have to meet the average call time requirements.
The training time is not enough to cover all the material in order to become an "expert", so first few months you will have to seek for help very often.
The annual turn over rate is 96%, sups and agents get fired daily.
The floor is in bad condition, the tables are dusty, a lot of computers and other equipment have problems.
I would recommend other calling centers before applying for this one. This job is only good for temporary work, unless you get promoted after first 6 months of working there. But even with the promotion the pay is not much grater, considering the amount of work you will have to do.
The company recently got bought out by Xerox, I hope it will become a better place to work at.