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WDS, A Xerox Company
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12 reviews

WDS, A Xerox Company Employer Reviews

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  • Job Work/Life Balance
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Job Work/Life Balance
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Not bad, but not good
Knowledge Analyst (Former Employee), Overland Park, KSOctober 17, 2013
This is a small group of a larger, global company. Unfortunately, they support Sprint, which is a tenuous position at best. The management basically checked out, the people who were supposed to oversee the work of those who did the work didn't know what they were doing. The group may have a chance now, as the person they've put in charge of the team – more... is FABULOUS, unfortunately, I got laid off before he had a chance to start working. – less
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might as well give it a try!
trainer/tech support (Current Employee), wichita fallsApril 24, 2013
Pros: great people, lax attendance policy, fast advancement
Cons: customer screaming at you, high stress environment
lots of fun people to work with. very easy to get hired on. Extremely easy to move up within the company you can get promoted after as little as 1 month. once you get promoted you get really good benefits and pay. If you do not move up you get the chance to earn incentives. I know people there who have missed over 20 days in a three month period and – more... are still employed. you do have to be nice to customers who are sometimes not very nice to you though so if you have problems with people yelling at you this is definitely not the right job. but if you do well with stress and want a laid back environment you would probably do well here – less
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Wort employer EVER!!!!!
Technical Support Agent (Former Employee), Boise, IDApril 9, 2013
Pros: nothing
Cons: everything
Do not work for this company for it will be the worst mistake of your life. They do not care about you as a person, they just care about getting bodies in seats. They don't care about the customer, they just care about the money they are bringing in. The environment is stale and boring, and management does not know their foot from their, well you know. – more... on the Tech Support side, half the supervisors don't even know how to troubleshoot complex issues, they just tell you to check the Knowledge Base (KB) even when the KB says to escalate to a supervisor. If you want to be treated like a robot and as if all you are is a drone in a mighty collective then join WDS, but if you want to be treated like a person then go anywhere else. STAY AWAY FROM THIS COMPANY!!!!!!! – less
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Excellent work enviorenment
Wireless Technical Support Agent (Former Employee), Wichita Falls, TXMarch 26, 2013
Pros: very good health insurance benefits
The work environment is excellent. Well educated management. The training was productive. The most enjoyable part of the work is to get commended from the customers for the excellent work done.
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A stop gap job! Nothing more!
Tech Rep (Former Employee), Boise, IDFebruary 25, 2013
Pros: get hired right off the street. meet some cool people. attendance policy
Cons: pay/benefits/management/everything else
WDS is the by far the worst company I have ever worked for in my life. They pay the least of any call center in the Boise area. Then on top of that they offer the worst benefits package. They do offer a better benefits package if you are in management. They have the highest attrition rate of any call center that I have been evolved in. That is because – more... they don't treat there employees well. The work environment is poor. The desks are the smallest desk I have ever seen in a call center. They are stacked right next to each other so they can fit as many desks in there as they can. The customers complain all the time that they cannot hear you because it is too loud. The only positive thing about that place is some of the people are cool. That and as long as you have a pulse they will hire you. That is why I say it is a good stop gap. They will try to accomedate a schedule for you because they try everything they can to keep an employee. Hence why there Attendance policy is lax. – less
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Worst place I ever worked at
Tech Support (Former Employee), Boise, IdahoFebruary 11, 2013
This place is ran by kids, who are hungover riding on scooters running around like kids on crack. Supervisors don't even know how to work or answer questions you ask, they say ask someone else. I am not sure if Xerox knows what is going on, but they should look into who is running their business. Not professional at all. I will never work in a call – more... center again. Please think twice, not worth it. No chance to advance, lied to and never promoted. – less
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Where dreams go to die
Customer Service and Technical Support (Former Employee), Boise, IDJanuary 12, 2013
Pros: great coworkers, most supervisors actually care about you, break room with pool table, foosball and computers, on-site coffee shop, dental and vision insurance great
Cons: short breaks, health insurance awful, customer atmosphere is deplorable
A typical day at work can be described as hell. If you aren't someone who handles stress well, this is not the job for you. Customers yell at you all day, very few are nice. They call you every name in the book. You can get sexually harassed over the phone by customers. They blame you for everything they do wrong. During all of this abuse, you have – more... to be polite and sound like you care. – less
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Great temporary job
Technical Support Customer Service Representative (Former Employee), Boise, IDDecember 14, 2012
Pros: there are some great people that work there.
Cons: low pay, hostile work enviroment, 96% annual turnm over rate.
If you are looking to get a calling center job and know what you are signing up for this place might work for you. There are a lot of friendly people with positive energy that try to make this stressful and not so pleasant job fun. If you do the job right, meet the statistics requirements and don't take irate customers personally, it is not so bad. – more... There is a huge cafeteria with pool table.
A lot of overtime opportunities if you are looking into making extra money.
Typical day: once you get on the clock, non stop inbound calls, two 15 min breaks and 30 min lunch.
The job doesn't pay enough considering the stressful nature of work.
Majority of customers are irate and not satisfied with the Verizon Wireless Service. There are many times when you are not in power to do anything to resolve the customer's phone issues.
There is a large percentile of customers that don't know how to use the phones, which can be frustrating since these calls are time consuming and you have to meet the average call time requirements.

The training time is not enough to cover all the material in order to become an "expert", so first few months you will have to seek for help very often.
The annual turn over rate is 96%, sups and agents get fired daily.
The floor is in bad condition, the tables are dusty, a lot of computers and other equipment have problems.
I would recommend other calling centers before applying for this one. This job is only good for temporary work, unless you get promoted after first 6 months of working there. But even with the promotion the pay is not much grater, considering the amount of work you will have to do.
The company recently got bought out by Xerox, I hope it will become a better place to work at. – less
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Good Work Environment
Customer Care/Wireless Technical Support Agent (Current Employee), Wichita Falls, TXNovember 1, 2012
Typical day at work requires speaking with customers about their wireless devices and trying to resolve their issues. Co-workers are very helpful. The support staff is very good within the company. There will always be someone to help you if you have any questions.
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The company which makes a difference
Technical Support Advisor (Current Employee), Bournemouth, ENGMarch 31, 2014
Pros: great work environment
Tech support for HTC customers.
You get to know the latest mobile devices, and apps.
Chance to work with people from all around the world, new perspectives, new ideas.
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Muy buena
Technical Support Agent (Google) (Current Employee), Tenchical support agent // Google Contract.February 11, 2014
Pros: buen ambiente laboral
Cons: hay que llegar en autobús.
WDS paga un entrenamiendo te 3 semanas para entrar en un periodo de prueba de 3 meses. Una vez superado el periodo de prueba, te conviertes en un trabajador más de la empresa.

Se da soporte técnico de calidad para grandes compañías del sector de telefonía.

About WDS, A Xerox Company

About Us Continued cost efficiency and revenue gains do not have to come at the expense of the customer experience; they should – Read more