A typical day at work involves you clocking in logging onto your computer, and your soft phone through the computer and you are taking calls throughout the day. I was technical support and global support, so calls could really be about anything. The job is not easy they tell you that from the very start. Some days are easy though some are brutal.
More often then not you are on your own though they tell you otherwise during the three month long training. I have asked supervisors and floor support for advice on how to deal with a particular situation or customer and have gotten "I don't know, go look it up" as a response even though i had just spent fifteen minutes looking it up and found nothing.
Most people do not last a year at this place because the job is draining on you mentally, you are put in positions where there are no good solutions or any for that matter, and you have to convey this to a already angry customer. If the customer drops you on your customers service survey, management will not fight it for you they will always find some excuse to say its valid even if you did everything right and gave them the right answer.