Signing into the phones starting applications to lookup customer accounts. Providing billing information or Technical Support.
What I learned was that call centers bring people together and that they can be a stressful environment for some. I however enjoyed the experience meeting new people.
Management was alright, they didn't have all the answers when faced with difficult problems which rarely arose. The problem we had was getting tossed together with different teams and supervisors frequently but I managed.
My co-workers are still some of my closest friends, all in all the people I meet were very pleasant and while some had their difficulties performing their duties I did my best to train them more thoroughly during my downtime. ex, lunch breaks etc.
The hardest part of the job was high call volume combined with malfunctioning software at times but it wasn't much of a challenge for me.
The most enjoyable part of the job for me was being able to work in an environment which I was already familiar with that being dealing with cellular devices and billing questions or problems. I know what it's like being on the other side of the phones.