I enjoyed my time at this facility until I worked with irrate customers, I do not feel that they adequatelytrained me to be the best I can be
Pros: plenty of time for lunch, over-time is always an option, made friends along the way with co-workers and customers
Cons: not enough training to perform the job at my best confidentally
A typical day at work consists of sitting at my own personal desk with a computer, office chair, and drink at the ready waiting for any and all calls that come in. I would answer every call with confidence that I can help resolve the customers issue. If the issue was beyond my own personal control as a technical support agent, I told them about the network repair team and how they are the best of the best. It would take a little while for the ticket to go through, but that could fix the issue if I could not. If this wouldnt resolve their issue, I directed them to the supervisor and stood on standby to make sure that things went smoothly. I found that I am very good with people because even the ones that weren't having the best of days before on the phone with me enjoyed their time with me, gave me the best score I could possibly get on my surveys and asked if there was a way that they could reach me again. On my last day in particular, I had one of the worst experiences in my life. Not at all due to my customer, more so with the poor management that seemed to have other things taking priority over helping me. The minute I showed my concerns about my customer on the other end of the phone, my supervisor told me to get back on the phone or quit, which is the reason for my quitting the job. I would have stayed, had I gotten help when I was uncomfortable. I left the place very disappointed in my supervisor, the main one I looked up to while working there.