Great while it lasted.
Pros: Opportunity for Advancement, fairly easy work, technologically oriented, healthcare and 401k benefits, lots of overtime opportunity
Cons: Closed down on the 28th of August (The Wichita Falls center), stressful if you take customer interaction personally
In Wichita Falls, WDS had a reputation for being that place that would fire you for nearly any reason.
That simply wasn't true.
Though being my first Call Center job, it really wasn't that hard of work. Co workers were friendly, and sticking together with your training class was like family.
Sure, the job is emotionally taxing if you can't take being personally yelled at by a customer who has gone through hours of being given the runaround and not getting the help they want or need.
But as long as you keep a professional distance on your feelings, it is a great job troubleshooting cellphones for people.
The feeling of satisfaction, however, when you make someone's day by solving their problem or getting a good deal is totally worth it.
Of course, I suppose that goes for any other call center job.
I wish the place didn't close down, there was a lot of opportunity for advancement that I didn't get to take advantage of.