A company that has lost its way.
Customer Service Representative (Current Employee) – Madison WI – October 25, 2016
This company was founded by a union to provide teachers with health insurance, and was once a leader in providing quality health care coverage and service, due in large part to its own unionized workforce. It is sad that they are now in the process of marginalizing their unionized employees. They have gone so far as to impose a contract without its organized employees' consent, despite the union's attempts to come to an agreement.
Years of poor management decisions have led the company to near ruin, and they continue to do so. Jobs at the Trust used to be one-of-a-kind, with customer service reps staying on the phones for ten, twenty, and even thirty years. A drive to meet "industry standard" completely negates and is eroding the areas like customer service in which we far exceed the standard, and as a consequence such long term workers will probably be a thing of the past.
Poor decisions at the top.