Good if you prefer selling things instead of helping people
Website Hosting Technician (Former Employee) – Drums, PA – January 7, 2017
The overall company atmosphere is sympathetic and helpful, but that is about the only positive here. The upper management could care less about how helpful the agents can be as they are only concerned with coming up with creative ways to get people to pay more money. The advertising is somewhat misleading and there are many agents that take advantage of it in order to sell products to meet a sales quota to earn an extra payout. Some departments aren't available on the weekends which further compounds customer frustrations. Overall, a regular hosting agent can barely help a customer out without having to mention that there is a paid service to fix their issue since regular agents aren't allowed to fix anything basically. It's basically a cycle of sympathy statements and trying to get the customer to pay even more money to fix an issue they may or may not have caused. Advancement is easily achieved laterally between departments, but extremely difficult to move vertically. Almost zero advancement opportunities exist vertically. They bill this as a great place to work, but fail mention how little it is you can truly do until you're already in and getting training that doesn't even come close to what you need to do the job successfully.
Poor Management, Focus on selling to fix a problem intead of helping