being in the retail environment you need to get the right manager some branches have mgrs that really don't know how to treat staff. then you have mgrs who are really great. Middle mgmt have lost sight of how the branches are realistically run and have unrealistic high sales expectations. too many product "promotions" at once make room for misinformation and errors.
Continually increasing the sales goals can be excessively stressful and the incentive program is set up for failure.
Universal Banker (Current Employee) – Connecticut – December 8, 2017
If you are going to work at a bank, work at Webster. It is competitive with sales, but relaxed enough where you are not micromanaged and don't have to worry about being fired if you don't meet your goal. Everyone is extremely friendly and supportive, and you can absolutely make a career here. However, you do start low on the totem pole, and it does take time to advance. Working on the teller line sometimes makes me feel like I'm practically working at McDonalds, which is frustrating for someone with a degree. It is also frustrating to see managers above you without degrees... so Webster is a great option for someone who skipped college and wants to work their way up. Lastly, I like that Webster is regional, and the headquarters are right here in CT!
Receptionist - Administrative Assistant (Temp) (Former Employee) – Milwaukee, WI – November 18, 2017
I enjoyed working at Webster, however as a temporary employee I did not receive any benefits or any paid holidays. The culture is friendly, but the management leaves a lot to be desired. They promote from within, no matter what great accolades and skills you may possess. You may receive from fellow employees, unless you work in their call center, and still there are no guarantees. Also no parking and you must pay for your own as new employee.
Overall the employees were very nice and easy to work with. The management needs to have improvement regarding communication, and what is expected of their employees
free coffee and tea
communication isn't good between managers and dept heads
Working at a regulated institution for 5+ years got to be pretty rhythmic, meaning that the prior thirty days looked a lot like the next thirty days, and the next, etc. Very repetitive, minimal change.
Teller/Member Services (Former Employee) – Connecticut – October 25, 2017
You are expected to up sell all the products and meet a quota every week. If you didn't meet the quota you were basically told the next person can do better than you. Not very good job security if you can't sell.
If you like to sell products that people don't need. This is the job for you
Customer Service Representative (Former Employee) – Longmeadow, MA – October 24, 2017
We had to call companies from the yellow pages. I had to ask every customers if they had a credit card. Offer them our Credit Card. At the end of the day we had to go on a conference call for the entire Market and report what we had in sales. If I was paid like a sales person that would be one thing but they did not. You hit your goals for the month then you could get a pay out. If a customer did not keep enough money in the account by the 3rd month then the payout you received would be sub-tracked from that months payout. You were not aloud to disagree with anything management said.
Banking Center Manager (Former Employee) – Wethersfield, CT – October 18, 2017
They lack leadership at the regional level. This place was a micro management nightmare. Everything is about sales not personal at all. Very difficult to achieve incentive. Attrition rates are skyrocketing due to the lack of direction.
Proposal Writer (Former Employee) – Milwaukee, WI – October 16, 2017
They are interviewing you, you are not interviewing them. They lack empathy, and to me that means zero work-life balance. I went through 5 interviews and then nothing.. HR paints this picture of it being a great company, there job, but every moment I spent time with the interviewers, they each disclosed drama going on. The marketing manager was aggressive and dismissive. I dodged a bullet
Contact Center Representative (Current Employee) – Milwaukee, WI – September 18, 2017
My typical day consists of answering incoming calls with very minimal outbound calling. I learned how to be very patient and listen to customers concerns. The most enjoyable part is the fellow employees. Very friendly and helpful "team" environment.
Universal Banker (Former Employee) – Connecticut – September 6, 2017
The bank offers good benefits and a solid system in place to train employees and try to help them succeed. The problem is they will force sales pressure down your throat no matter if you do well or poor.
Banking Center Manager I (Current Employee) – Somers, CT – September 5, 2017
When I first began at Webster it was just like every other financial institution I had previously worked at. Then suddenly, everything changed. I was part of the Boston expansion which was an incredible opportunity. After this event, was when things changed. No work/life balance, mandatory call nights, stretch goals, an overwhelming amount of stress and zero direction. This has made it very difficult to lead my team and maintain my sanity as not only a manager but a wife and mother as well.
Part Time teller as well as rotating teller (Former Employee) – Naugatuck, CT 06770 – August 15, 2017
I got a job here working only on Saturdays as a teller, then during the summer I would rotate working in place of people that where on vacation. when I turned 18 I began looking for something more permanet and didn't find within the company, thats when I got the job at bank of American and they told me that I would have to quit due to conflict of interest.