Call Center Representative (Former Employee) – Milwaukee, WI – January 22, 2016
As I was employed there the store was going downhill with threats of closing down. The work days were long and dragging to to lack of customers partaking in shopping there. Merchandise was very scarce the hours were being cut dramatically.
Call Center Representative (Former Employee) – Sheboygan, WI – December 1, 2015
A typical day consisted of over 8 hours of phone answering phone calls. Providing all aspects of information in regards to an HSA, to include but not limited to, the Tax laws. I leaned how to type messages in regards to each phone call while still beig on the call. Plus, their computer system. The hardest part of the job was having to work late nights and mandatory overtime. I have a 13 year old son that I like to be for late night. The best part of the job the deversity of the customers that I helped.
Universal Banker (Current Employee) – Boston, MA – October 17, 2015
Webster bank has it pros and cons just like any other company. In my own opinion they have a big opportunity when it comes to management. They should be more professional and better organized and have better goals and training procedure. I like the fact that I'm learning and developing myself in the finance industry.
work life balance is great or a least better than my previews jobs
Operations Clerk II (Former Employee) – Sheboygan, WI – October 6, 2015
Spend more time tracking the work you did & double checking other people's work than you do actual work. Work hard all year, complete goals & exceed expectations and only get a nickel raise. Pay is not fair for the work load. Business is growing faster than the company can handle because they can not keep employees. Huge turnover.
Poor upper management within branch. Company itself had a positive outlook and feel to it. Teller staff and assistant manager were great. Very number orientated, days were short which was the nice part of the job.
Customer Service Representative (Former Employee) – Wallingford, CT – September 28, 2015
Company is about increasing their revenue verses the customer experience. over worked employees that are very under paid. the expectation or job responsibilities change the longer you work there but no increase in pay only work load.
you can possibly make up for underpayment with over time and incentatives
monitored breaks and lunches, micro managed by your supervisor, not flexible with schedule
Staff was really great to work with. Everyone was friends and worked really great as a team. I had a fantastic store manager who taught me how to manage the staff once I became an assistant manager. The most enjoyable part of the job, was the entire job. The least enjoyable part of my job was people stealing from the store.
Assistant Trainer/ Contact Center Representative (Current Employee) – Milwaukee, WI – September 2, 2015
Good place to work at if you enjoy working the banking and financial industry. Opportunity to grow and advance in the company. The company is growing at a face pace which causes policies and procedure to change almost daily so it's very important to be willing to adapt and change when need be.The best part of my job is training new hires to become contact center associates. I enjoy helping others and I feel its very important to be knowledgeable when in a contact center so customers are not receiving the wrong information.