Webster Bank Employer Reviews

GREAT COMPANY TO WORK FOR WITH AWESOME MANAGEMENT. WISH PAY WAS HIGHER THOUGH!

A typical day at Webster Bank was constantly filled with many customers in a very fast paced environment. Management and co-workers worked well together to make the branch goals. I learned many different ways that customers will have problems and concerns that they need addressed. Not every customer has the same problem and need to be handled in a calm – more... manner no matter how upset the customer is. I also learned that by staying calm the customer will eventually calm down as well and be able to have their probllem handled the way that they want it. – less

• Responsible for the delivery of initial new hire as well as ongoing training for the Webster Bank Customer Care Center. This included but was not limited to business, loan and online banking training classes to ensure that all employees have the knowledge to perform their position at optimal levels.

• Developed high quality materials including participant – more... guides, worksheets, job aids, and facilitator manuals to aid in productivity and efficiencies.

• Reviewed, updated, and continuously improved new hire training curriculum, evaluation tools, activities and documentation that streamlined development while shrinking on boarding time.

• Communicated policies and procedures to the Customer Care Center; maintaining and updating procedures which kept staff informed of ongoing procedural changes.

• Provided coaching and guidance utilizing “best practices” which aided in employee growth to provide superior customer service delivery.

• Evaluated customer calls, online e-mails and chats that are received by the Customer Care Center bankers and scored them accordingly using our service standard guidelines that created a VIP experience to every customer.

• Facilitated calibration sessions to ensure that we a maintained consistency amongst the department while aligning ourselves with corporate objectives.

• Dedicated to ensuring employees were providing superior customer service by being an available resource and expert. – less

good place to work. Grt cluture. Team is small but cooperative.

I believe there is growth in the company but, I would like to expand my options in other trades of work to seek challenging positions.

This is good steady work if you do not have any other responsibilities.Benefits are great, pay not too bad. The center is open 7am-10pm 7 days a week. You must be at work, your job will be threatened if you want some time off even if you literally have a family member brought to the hospital in an ambulance. No one will switch hours with you either. – more... There is also an invasive "wellness assessment" but it is optional. I opted out. – less

cold worplace, its in a warehouse, nice people.. they had some great hours, monday- friday

A typical day at work was always busy for me as I had a lot of responsibilities being that I was a tell supervisor. Got along with my fellow employees very well and my manager. The most enjoyable part of my job was helping my customers. I left as Harbor One was hiring for a CSR position which is what I always wanted and they offered me a higher salary'

My typical day at work is pretty slow, I'm not given much work to do being a receptionist. I have learned at look of new things at Webster Bank besides just answering phones. The management at Webster can be a little better. My co-workers are nice. there is nothing hard about my job.

A typical day involved processing deposits, checks, etc.. It was a fast pace environment and was very enjoyable. The staff was very friendly as well as management.

You work open to close and these are not banker hours. You can meet all your goals and it is never enough for upper management. And everyone is out for themselves, just saying watch your back.

I was an intern at their datacenter in Bristol this past summer, Great place and great people to work with as well, your hard work and endeavor is also appreciated. But above all, you must have the right attitude.

Company has potential, but political correctness runs amuck here. Over-all a pleasant place to work at.

I've learned a lot not only from the job itself but from my fellow co-workers.

A profession relaxed work atmosphere, business casual. Flexible hours for work life. Working directly with federal examiners.

Personal Banker in a relaxed environment tending to customer service needs of the many account holders at the bank. I worked with a couple of other personal bankers and the tellers. It was a slower paced bank and was a pleasure to work at.

A day at work included, money handling, processing trancations, deposits, withdraws, transfers. I learned a plethra of things about the retail in banking, consumer financing etc. Management and coworkers were a pleasure to work with. Hard part of the job disgruntled customers. The most enjoyable, the customers you assist.

I have learned with this job to be very patient and listen to what the customers is asking for. I have learned 10 key and type over 40 WPM . Excel is not used on a daily basis , I do plan on becoming more familiar with it.
My co-workers are good people.
The hardest part of my job is working the 12:30pm to 9:00pm shift and there is no room to move up – more... to another position.
The most enjoyable part of my job is having the weekends off. – less

I enjoyed working there for many reasons. I would open some banks in the morning. I did all repairs needed inside and outside.

Webster is a great company to work for. I wish I stuck with the changes and decided more wisely to stay with the company.