I have worked in more that a couple call centers, and this is by far the worst one I have ever worked in. The upper management has their heads in the sand as to daily issues and problems with computer systems and standards of customer service. The focus is not on taking care of the customer, but on average handle time and making sure not to tell customers the truth about issues that are purely within the company. Representatives are left to make up excuses for problems customers experience. I always found it easy to work in call centers because for every one irate customer you would get, there would be 10 that you would be able to make happy. Working in this call center is just the opposite. For every one happy customer, you have to deal with at least 10 irate customers, try to smooth things over, and come up with an answer that will appease them. The pay leaves much to be desired for the amount of work that is expected, and the amount of responsibility that is put on workers. Mandatory over time causes reps to get burned out quickly, and the quality of people that have been getting hired in order to fill seats is also less than acceptable. I had high hopes when I took this job, but less than a year later, am being forced to look elsewhere.