Great to start out, but aweful for a career.
Customer Service Representative (Current Employee) – Rochester, NY – October 17, 2017
This is a great place for teenagers to get their first job. Unfortunately, management is lacking in education and training in higher positions. As you move up, more responsibilities are given like any company. However, no pay increases come with promotions. There are many teenagers getting paid more than their managers or coordinators. More responsibility should be compensated with higher paid or other benefits. These decisions are generally made at district level presumably to save money, although I do not know for sure. I do know new markets and districts that do less business than Rochester have more allocated opportunity hours. Along with no pay increases, they have been not filling positions as people leave. It has gotten to a point where our service is not nearly as good as it should be. We pride ourselves in great customer service, but we are so understaffed and undertrained that we can no longer provide this service. It is extremely hard when you want to do your best, but you are not given the tools to do so. That being said, I feel my voice is generally heard in a respectful manner. In terms of experience, I have gained a lot and have moved up to many different responsibilities and have even been allowed to create new tasks to better the store. In general, most people are very nice and easy to work with. Overall, a great place for part time jobs, but not a great place for a career. I have no experience with corporate jobs however which tend to be very different in work culture.
Treated well, great to part timers, can move up quickly
No fair pay, corporate culture, cutbacks