Pros: i can usually take my lunch whenever i want. my schedule is pretty flexible.
Cons: communication between departments, including my department needs to improve.
When I get to work, there is sometimes issues with users' computers. I perform basic troubleshooting and let the user know if I can fix the issue or if it needs to be addressed by a specialist. After they arrive and can take over, I usually end up writing reports or working on trying to come up with ways to make the end user work less harder and push – more... towards more automation.
I continue to learn new tricks of the trade, ways to do things cheaper without sacrificing the goal or project at hand.
The hardest part of the job is having managers and users from different departments come directly to you instead of being semi isolated from the end user. When working on a big project, it's nice not to be distracted. The most enjoyable part of the job is things I have learned along the way, teaching myself new products and features that I didn't know before. I also value the friendships I've built with some of my fellow co-workers. – less